Kalani Network Admin

Front 1

Sending emails over and over again

Back 1

Delete it from the Outbox to stop the sending. Check the message for correct addresses. You may wish to check the Reply To setting in Outlook and make sure it is a correct address in the form [e-mail].

Front 2

Network Problems

Back 2

All computers in the office are networked together so that files and printers can be shared. Also, all computers use the network when using Kalani DB to get the information stored in the central database located on KServer. The network must be functioning properly for anyone to be able to use the database, browse the internet, or share files and printers.

Front 3

Local Area Network (LAN)
If one or more computers connected via a cable in the office can’t access files on the network (including Kalani DB) and can’t access shared network printers

Back 3

1. Unplug the hub (the black box located in Judy’s office on the wall) from the power source. Count to three and then plug it back in.
2. There should be a few green lights showing on the front panel of the hub. If there are yellow lights showing on the front panel try step (1) above again.
3. If only one light on the front panel of the hub is yellow then try unplugging that network cable at the hub and plug it into another socket on the hub.
4. If one particular computer isn’t able to access files on the Internet, network or Kalani DB then release and renew the ip address (i.e. ipconfig /release, ipconfig /renew). Otherwise try restarting the computer. Also, verify that the network setting are set appropriately for that computer. See section of manual for individual PC settings.

Front 4

Internet Connection (WAN – Wide Area Network)

Back 4

If one or more computers can’t connect to the internet or the internet connection is slow, then try the following:
1. Reset the DSL modem for the network experiencing the problem.
a. You do this simply by unplugging the power to the equipment for 10 seconds.
2. Reset the Routers and Access Points associated with the network experiencing the problem.
a. You do this simply by unplugging the power to the equipment for five seconds.
3. If the computer still can’t connect to the internet, restart the computer.
4. If the problem is specific to the business/guest network and is still unresolved then:
a. Call Hawaiian Telcom at [phone].
b. Enter in the following number when prompted [phone].
c. Following the voice prompts and connect with tech support.
d. They will walk you through what needs to happen.

Front 5

Business/Guest Wireless Network If one or more computers connected wirelessly to the network can’t connect to network resources, try the following:

Back 5

1. Reset the Kalani Business/Guest router, labeled such, on the rack in Judy’s office.
a. Do this by unplugging the AC power cord on the modem for 10 seconds.
b. You can also browse to 192.168.1.1 or 192.168.1.2 and go to the services tab under DD-WRT and click the “reboot” button.
2. Make sure the person having the problem is not out of range for a good connection.
a. Sometimes it can vary from day to day based on weather and other signals getting in the way.
3. If it does not automatically connect, but there is a signal restart the computer having the problem (or run ipconfig).

Front 6

Volunteer computer If the volunteer computer can’t connect try the following:

Back 6

1. Verify that it’s cat5 cable is connected to the hub on the rack in Judy’s office by checking for lights.
2. If that doesn’t work, then restart the computer (or run ipconfig).

Front 7

Troubleshooting logic

Back 7

1. If one or more computers connected wirelessly to the network can’t connect to network resources, try the following:
3. Try connect a laptop directly into the back of the guest networks Router.
4. Does it work from there? If not, there's a problem with the router.
5. If so, move from there to that small hub outside Judy's office. Plug the laptop into that hub.
6. If it doesn't work there. You have a problem with that hub or the cable connecting that hub. If it does work there, you either have a problem with the volunteer computer or the cable connecting the computer to that hub.
7. To find out which is the problem, plug the laptop into the end of the existing cable that's plugged into the small hub. If the laptop works, but the volunteer computer doesn't, then it's the computer.

Front 8

Phaser Printer

Back 8

When card stock is used, it can sometimes stay in memory that users are printing on card stock. Turn the printer off and on to erase the memory and to print to regular sheets of paper.

Front 9

Receive busy signal after dialing 9

Back 9

a. Used to mean that all the available lines were being used already. However, now that we have DSL and no longer use dialup, I haven’t experienced us maxing out use of all lines. If this does occur, either wait a while and try again or ask others to get off the phone.

Front 10

Guest Phone has no dial tone or immediately receive busy signal before dialing

Back 10

a. Usually means the emergency backup phone located under the reception desk (old white phone for use during power outages) is off the hook. Restore the handset on this phone.

Front 11

Phone immediately receives a busy signal or dials an extension before you even dial a number.

Back 11

a. Someone may have accidentally programmed the Pickup Dialing feature on that extension without knowing it. You must dial 740 right away (immediately) after you lift up the receiver. You should hear one long confirmation tone. Hang Up. If you don’t receive the long confirmation tone or receive two short tones, try again.

Front 12

Calls are no longer forwarding to voicemail on extensions that have voicemail.

Back 12

a. Pick up the receiver on the extension whose voicemail isn’t working and dial 7105165. You should hear one long confirmation tone. Hang up.

Front 13

One extension (phone) stops working.

Back 13

a. Try unplugging the phone cord from that phone and the power source (if cordless) and waiting 3-seconds. Then, plug it back in.

Front 14

Several phones stop working

Back 14

a. Try a phone system reset. Unplug the phone system from it’s power source, wait 6 seconds, and plug it back in. Be sure to warn everyone appropriately that the phone system is going to be shut down. (Note: unplugging the phone system means unplugging it from the battery backup UPS located under the phone system box. It must be unplugged from the battery and not the wall in order to lose power which resets the system).
b. The cables connecting the phone to the phone PBX system may be damaged. Miles will need to test and repair any faulty phone cables/connections.

Front 15

any problem with these cordless phones

Back 15

1. Remove the battery from the phone and either clean the connectors on the battery and the phone, or replace the battery (with a fully-charged battery if the current one is low in charge) and turn the phone back on. To clean the connectors use a metal paper-clip or pencil eraser and rub or scrape the metal electrodes. Be very careful not to break the metal on the phones. This often resets the phone and clears up connection problems between the battery and phone.

2. In extreme cases, you may try resetting the base of the cordless system (black box above the staff mailboxes) by unplugging the base from its power source for 5 seconds.

3. If one handset is clearly broken and not functioning properly call Engenius Tech Support. See section on Engenius phones above for contact information. They can help you troubleshoot the problem and/or set you up with an RMA to return the phone and get it fixed.

Front 16

Sending emails over and over again

Back 16

Delete it from the Outbox to stop the sending. Check the message for correct addresses. You may wish to check the Reply To setting in Outlook and make sure it is a correct address in the form [e-mail].

Front 17

Network Problems

Back 17

All computers in the office are networked together so that files and printers can be shared. Also, all computers use the network when using Kalani DB to get the information stored in the central database located on KServer. The network must be functioning properly for anyone to be able to use the database, browse the internet, or share files and printers.

Front 18

Local Area Network (LAN)
If one or more computers connected via a cable in the office can’t access files on the network (including Kalani DB) and can’t access shared network printers

Back 18

1. Unplug the hub (the black box located in Judy’s office on the wall) from the power source. Count to three and then plug it back in.
2. There should be a few green lights showing on the front panel of the hub. If there are yellow lights showing on the front panel try step (1) above again.
3. If only one light on the front panel of the hub is yellow then try unplugging that network cable at the hub and plug it into another socket on the hub.
4. If one particular computer isn’t able to access files on the Internet, network or Kalani DB then release and renew the ip address (i.e. ipconfig /release, ipconfig /renew). Otherwise try restarting the computer. Also, verify that the network setting are set appropriately for that computer. See section of manual for individual PC settings.

Front 19

Internet Connection (WAN – Wide Area Network)

Back 19

If one or more computers can’t connect to the internet or the internet connection is slow, then try the following:
1. Reset the DSL modem for the network experiencing the problem.
a. You do this simply by unplugging the power to the equipment for 10 seconds.
2. Reset the Routers and Access Points associated with the network experiencing the problem.
a. You do this simply by unplugging the power to the equipment for five seconds.
3. If the computer still can’t connect to the internet, restart the computer.
4. If the problem is specific to the business/guest network and is still unresolved then:
a. Call Hawaiian Telcom at [phone].
b. Enter in the following number when prompted [phone].
c. Following the voice prompts and connect with tech support.
d. They will walk you through what needs to happen.

Front 20

Business/Guest Wireless Network If one or more computers connected wirelessly to the network can’t connect to network resources, try the following:

Back 20

1. Reset the Kalani Business/Guest router, labeled such, on the rack in Judy’s office.
a. Do this by unplugging the AC power cord on the modem for 10 seconds.
b. You can also browse to 192.168.1.1 or 192.168.1.2 and go to the services tab under DD-WRT and click the “reboot” button.
2. Make sure the person having the problem is not out of range for a good connection.
a. Sometimes it can vary from day to day based on weather and other signals getting in the way.
3. If it does not automatically connect, but there is a signal restart the computer having the problem (or run ipconfig).

Front 21

Volunteer computer If the volunteer computer can’t connect try the following:

Back 21

1. Verify that it’s cat5 cable is connected to the hub on the rack in Judy’s office by checking for lights.
2. If that doesn’t work, then restart the computer (or run ipconfig).

Front 22

Troubleshooting logic

Back 22

1. If one or more computers connected wirelessly to the network can’t connect to network resources, try the following:
3. Try connect a laptop directly into the back of the guest networks Router.
4. Does it work from there? If not, there's a problem with the router.
5. If so, move from there to that small hub outside Judy's office. Plug the laptop into that hub.
6. If it doesn't work there. You have a problem with that hub or the cable connecting that hub. If it does work there, you either have a problem with the volunteer computer or the cable connecting the computer to that hub.
7. To find out which is the problem, plug the laptop into the end of the existing cable that's plugged into the small hub. If the laptop works, but the volunteer computer doesn't, then it's the computer.

Front 23

Phaser Printer

Back 23

When card stock is used, it can sometimes stay in memory that users are printing on card stock. Turn the printer off and on to erase the memory and to print to regular sheets of paper.

Front 24

Receive busy signal after dialing 9

Back 24

a. Used to mean that all the available lines were being used already. However, now that we have DSL and no longer use dialup, I haven’t experienced us maxing out use of all lines. If this does occur, either wait a while and try again or ask others to get off the phone.

Front 25

Guest Phone has no dial tone or immediately receive busy signal before dialing

Back 25

a. Usually means the emergency backup phone located under the reception desk (old white phone for use during power outages) is off the hook. Restore the handset on this phone.

Front 26

Phone immediately receives a busy signal or dials an extension before you even dial a number.

Back 26

a. Someone may have accidentally programmed the Pickup Dialing feature on that extension without knowing it. You must dial 740 right away (immediately) after you lift up the receiver. You should hear one long confirmation tone. Hang Up. If you don’t receive the long confirmation tone or receive two short tones, try again.

Front 27

Calls are no longer forwarding to voicemail on extensions that have voicemail.

Back 27

a. Pick up the receiver on the extension whose voicemail isn’t working and dial 7105165. You should hear one long confirmation tone. Hang up.

Front 28

One extension (phone) stops working.

Back 28

a. Try unplugging the phone cord from that phone and the power source (if cordless) and waiting 3-seconds. Then, plug it back in.

Front 29

Several phones stop working

Back 29

a. Try a phone system reset. Unplug the phone system from it’s power source, wait 6 seconds, and plug it back in. Be sure to warn everyone appropriately that the phone system is going to be shut down. (Note: unplugging the phone system means unplugging it from the battery backup UPS located under the phone system box. It must be unplugged from the battery and not the wall in order to lose power which resets the system).
b. The cables connecting the phone to the phone PBX system may be damaged. Miles will need to test and repair any faulty phone cables/connections.

Front 30

any problem with these cordless phones

Back 30

1. Remove the battery from the phone and either clean the connectors on the battery and the phone, or replace the battery (with a fully-charged battery if the current one is low in charge) and turn the phone back on. To clean the connectors use a metal paper-clip or pencil eraser and rub or scrape the metal electrodes. Be very careful not to break the metal on the phones. This often resets the phone and clears up connection problems between the battery and phone.

2. In extreme cases, you may try resetting the base of the cordless system (black box above the staff mailboxes) by unplugging the base from its power source for 5 seconds.

3. If one handset is clearly broken and not functioning properly call Engenius Tech Support. See section on Engenius phones above for contact information. They can help you troubleshoot the problem and/or set you up with an RMA to return the phone and get it fixed.