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25 Cards in this Set
- Front
- Back
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A software that temporarily stores print jobs on the computer hard disk or in memory until the printer is ready to print them is called: |
A. Print Spooler |
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In impact printing, calibration helps to ensure that the colors and layout represented on the monitor display match the colors and layout of the printed image. |
False |
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Which of the following printer types use inked ribbon to produce an imprint on paper? (Select 2 answers) C. Dot Matrix D. Thermal E. Daisy Wheel |
C. Dot Matrix |
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Parallel printer cable connectors include: (Select 2 answers) |
D. Centronics Connector |
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Which of the following answers lists a standard unit for measuring print resolution? C. Aspect Ratio |
B. Dots Per Inch (dpi) |
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The speed of a printer is measured in: |
D. Pages Per Minute (ppm) |
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Which of the following answers lists the correct order of the laser printing process? |
A. Processing, charging, exposing, developing, transferring, fusing, cleaning |
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Installing a third-party printer driver in Windows requires administrative access. |
True |
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Which of the following printer types fall into the category of impact printers? (Select 2 answers) |
A. Daisy Wheel |
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Which extinguisher type should be used for fires that involve ordinary solid combustibles, such as paper and wood? |
Class A |
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Which of the following devices may pose a risk to electrical safety due to accumulated high voltage? |
E. All of the above devices and components require high AC voltage and may pose a risk to a technician's safety |
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Which of the following answers is an example of appropriate handling of customer's confidential data in a situation where troubleshooting requires user password? |
A. Ask user to type in the password themselves |
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Which of the following printer components allows for automatic printing on both sides of the page? |
C. Duplexing Assembly |
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Print device sharing through a wired connection can be implemented with the use of which of the following interfaces? (Select all that apply) A. Parallel C. Bluetooth |
A. Parallel |
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Which extinguisher type should be used for fires that involve ordinary flammable liquids and gases? |
Class B |
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Which of the following is an example of good communication skills when dealing with a customer? |
C. Listen to the customer and do not interrupt until he or she has finished describing the problem |
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Which of the following tools are used to protect against ESD? (Select all that apply) |
A. Antistatic Bag |
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Which of the following printer types have the capability to produce duplicate pages (multipart forms) during printing process? (Select all that apply) |
A. Daisy Wheel |
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Software that cannot be clearly classified as malware is known as: |
D. Grayware |
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Which of the following are examples of proper communication and professional skills while dealing with difficult customer? (Select 2 answers) |
A. Clarifying customer statements by asking open ended questions to narrow the scope of the problem |
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Which of the following printer types can often be found as part of point of sale systems? |
B. Thermal |
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The quality of output produced by 9-pin dot-matrix printers is referred to as: |
D. Draft Quality |
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Print device sharing through a wireless connection can be implemented with the use of which of the following interfaces? (Select all that apply) |
A. Bluetooth |
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Which extinguisher type should be used for fires that involve energized electrical equipment? |
Class C |
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n cases where users are found in violation of policies related to prohibited content or activity, the elements of first response should include: (Select all that apply) |
B. Reporting through proper channels |
