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18 Cards in this Set

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Facial expressions and body positions that relay a person's feelings.
nonverbal communication
A listening technique that requires the listner to repeat the speaker's ideas or thoughts in his or her own words.
paraphrasing
The words a person understands when he or she reads them or hears them spoken.
recognition vocabulary
The ability to understand another person's feelings or motives.
empathy
The words that surround a particular word or message that can shed light on the meaning of the word or passage.
context
A reaction or response to what is sad,including verbal and nonverbal communication.
feedback
Sending and recieving messages;an exchange of thoughts,ideas,and beliefs between two or more people .
communication
A change in tone or pitch of a person's voice used to convey meaning.
inflection
Words a person uses in speach or writing.
active vocabulary
An objective, third party expect used to help solve disputes.
arbitrator
A clash or struggle tht sometimes occurs when individuals or groups have different points of view.
conflict
When each member of a negotiation gives up some of its demands and meets the other side halfway.
compromise
A note sent within a company used to aid the memory of the recipient,usually concerning office matters in a company.
memorandum
To pull away from a volatile situation and give the othre party time to cool off before attempting to resolve the conflict.
withdrawal
To encourage or make something easier to accomplish.
facilitate
Bargaining through persuasion rather than argument to resolve disputes between two or more individuals or groups.
negotiation
To supervise or chevck for accuracy.
monitor
A written document sent to someone outside of a company,usually formal in style and tone.
business letter