Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
18 Cards in this Set
- Front
- Back
|
Facial expressions and body positions that relay a person's feelings.
|
nonverbal communication
|
|
|
A listening technique that requires the listner to repeat the speaker's ideas or thoughts in his or her own words.
|
paraphrasing
|
|
|
The words a person understands when he or she reads them or hears them spoken.
|
recognition vocabulary
|
|
|
The ability to understand another person's feelings or motives.
|
empathy
|
|
|
The words that surround a particular word or message that can shed light on the meaning of the word or passage.
|
context
|
|
|
A reaction or response to what is sad,including verbal and nonverbal communication.
|
feedback
|
|
|
Sending and recieving messages;an exchange of thoughts,ideas,and beliefs between two or more people .
|
communication
|
|
|
A change in tone or pitch of a person's voice used to convey meaning.
|
inflection
|
|
|
Words a person uses in speach or writing.
|
active vocabulary
|
|
|
An objective, third party expect used to help solve disputes.
|
arbitrator
|
|
|
A clash or struggle tht sometimes occurs when individuals or groups have different points of view.
|
conflict
|
|
|
When each member of a negotiation gives up some of its demands and meets the other side halfway.
|
compromise
|
|
|
A note sent within a company used to aid the memory of the recipient,usually concerning office matters in a company.
|
memorandum
|
|
|
To pull away from a volatile situation and give the othre party time to cool off before attempting to resolve the conflict.
|
withdrawal
|
|
|
To encourage or make something easier to accomplish.
|
facilitate
|
|
|
Bargaining through persuasion rather than argument to resolve disputes between two or more individuals or groups.
|
negotiation
|
|
|
To supervise or chevck for accuracy.
|
monitor
|
|
|
A written document sent to someone outside of a company,usually formal in style and tone.
|
business letter
|
