Itm Exam 2

Front 1

Strategic Business Processes

Back 1

Business processes used by Executive Management.

Front 2

Managerial Business Processes

Back 2

Business processes used by Mid-Management.

Front 3

Operational Business Processes

Back 3

Business processes used by staff and employees.

Front 4

Operational Business Processes

Back 4

Day to day focused, very structured. Ex. Ordering a pizza at a pizza place.

Front 5

Managerial Business Processes

Back 5

Semi-structed processes, not done day to day. Ex. Hiring workers.

Front 6

Strategic Business Processes

Back 6

Long-term, future focused, unstructured, non-reccuring. Ex. Decisions to expand the restaurant.

Front 7

OMIS (Objectives, Measures, Information Systems)

Back 7

Three step model to business process improvement.

Front 8

Process Objectives

Back 8

Looking at the efficiency and effectiveness of the objectives.

Front 9

Measure the Process

Back 9

When you assign quantities to the attributes of a process so you can measure how well you are doing. Ex. Sales in hourly terms, daily terms and annual terms.

Front 10

Process Improvement using IS/IT

Back 10

Improving efficiency and effectiveness, improving linkages between processes, and help control a process are some ways to improve.

Front 11

Problems with IS

Back 11

Different hardware/software platforms, multiple IS support (different departments), complexity, cost, frustration

Front 12

Service Oriented Architecture

Back 12

A new IS approach designed to make it easier to share data among process activities.

Front 13

Service Oriented Architecture

Back 13

A widely used, global, computer programming design framework to allow information sharing among different business processes.

Front 14

ERP- Enterprise Resource Planning

Back 14

A suite of software, a database, procedures and business processes on a common, single IS supported by a standard hardware, software, operating system, platform.

Front 15

An example of a system without ERP

Back 15

Example: Five databases, complex sharing, little financial control of sensitive data, very hard to manage the IT/IS.

Front 16

An example of a system with ERP

Back 16

Example: Single database, real-time sharing of data, greater financial control, easier to comply with government regulations (SAR-BOX).

Front 17

Procurement

Back 17

Considered to be the most common business process among all departments.

Front 18

Purchase Order

Back 18

Qualify suppliers, get prices/quotes, create the PO and send to supplier.

Front 19

Receive Goods in the Warehouse

Back 19

Update raw materials inventory (database), receive goods.

Front 20

Accounting Will Pay

Back 20

Receive invoice/bill, pay supplier.

Front 21

Warehouse problems w/ multiple databases

Back 21

The warehouse doesn't know the latest sales and promotions going on in order to accurately order raw materials.

Front 22

Accounting problems w/ multiple databases

Back 22

It is difficult to resolve three way match discrepancies and can take days/weeks to conduct financial roll-ups in the accounting department.

Front 23

Purchasing problems w/ multiple databases

Back 23

Lack of internal control and thus not taking advantage of economies of scale and volume discounts when you go to purchase items.

Front 24

Supplier Relationship Management (SRM)

Back 24

Automates supply-chain business process. Returns for faulty quality and supplier evaluation.

Front 25

Integration of supply chain process

Back 25

RFID, sensors, 3D printing, robotics, augmented reality.

Front 26

Customer Relationship Management

Back 26

Strategic tool to integrate business processes to better manage customers.

Front 27

Make-to-Stock Business Process

Back 27

Can only sell products that are held in inventory.

Front 28

Independent Grocers, Traditional Grocery Stores, and Hypermarkets

Back 28

Three distribution channels

Front 29

Customer Relationship Management

Back 29

A strategic business tool that helps companies streamline their business processes especially with sales and marketing and can increase revenue by attracting and retaining customers and shortening the time it takes to close a sales deal.

Front 30

Opportunity Tracking

Back 30

Details about the deals a sales team may be working on.

Front 31

Prospects/Lead Generation

Back 31

A CRM system can keep separate listings of customers and prospects.

Front 32

Email Integration

Back 32

Most CRM software and services will integrate with email systems, such as Microsoft Exchange or Lotus Notes, or even cloud-based email services like Gmail.

Front 33

Automated Workflow

Back 33

A feature called Sage Business Info Service allows users to pull up a contact's company's information from the business directory service Hoover's. This displays information on that contact's company, such as financials and a listing of competitors.

Front 34

Collaboration

Back 34

The major CRM systems allow for extensive collaboration within an organization. Salesforce recently upped collaboration capabilities for its customers with Chatter-a social networking service that integrates with Salesforce CRM.

Front 35

Reporting

Back 35

Being able to extract data at will and generate a report gives a virtual snapshot of what's going on in the business at any moment.