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77 Cards in this Set
- Front
- Back
LECTURE 1 |
LECTURE 1 |
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What is E-Business? |
The strategic use of technology particularly the internet, to integrate and streamline the business processes. |
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EDI stands for? |
Electronic Data Interchange |
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EDI is a _______ way of creating electronic forms |
Structured |
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List the 5 foundations of Ebusiness |
Customization, Redefinition of Product Value, Media Flexibility, Speed, Convenience |
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Ebusiness includes integrated front office and back office applications: |
Customer Relationship Management (CRM) Eprocurement: complete business process of acquiring goods and services through electronic means |
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Front office is? |
Customer facing activities associated with CRM EX. credit check, order taking |
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Back office is? |
Activities which are supplier-facing |
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To make ebusiness work, it is important to integrate the systems of the _______ and _______ value chains |
Business & Streamline |
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System integration is the bringing together of ____________________ so they can conduct business processes in such a way that the user does not see that different systems are being used? |
various business systems |
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What are the tools used to enable systems integration to take place? (3) |
Intranets Extranets HTML |
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Tools to enable systems integration (3) |
Extensible markup language Firewalls World wide web |
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Benefits of e-Business (5) |
Increasing sales, Reducing costs, improving customer service, responding to competitive pressure, expanding market reach |
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Challenges of e-business (2) |
Privacy and security Security and payment systems |
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Domains of e-business, What are B2C, B2B, G2B, and B2G? |
B2C - Business to Customer B2B - Business to Business G2B - Government to Business B2G - Business to Government |
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Lecture 2 |
Lecture 2 |
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An e-Business strategy is...? |
sum of all the choices that a business makes to offer unique value |
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8 components of a business model? |
External forces, Markets and forces, Customers, Core business processes, core products and services, Alliances, Strategic management process, Resources management processes |
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External forces are...? |
Political, economic, social, and technological factors |
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Markets refers to....? |
the domains in which the entity may choose to operate, and the design and location of the facilities Ex. eBay |
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Core business Processes are....? |
Bricks vs clicks - how much a company depends on the internet Clicks - solely based on the internet Bricks - solely based on the provision of goods and services |
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Core Products/Services are..? (first 5), (often define business revenue models) |
Merchant model (per unit price) Direct sales by manufacturer model (per unit price) Manufacturer service model (indirect revenue) Subscription model (monthly fee) Utility model (Service fee) |
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Core Products/Services are..? (last 6) |
Infomediary model (build info on purchasing habits) Licensing model (licensing fee) Advertising model Affiliate model (Commissions) Community model (depend on user loyalty) Brokerage model (transaction fees) |
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Strategic plans address 5 key areas? (first 3) |
Arenas where the entity will be active Vehicles for moving towards goal achievement Differentiators that represent competitive advantages |
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Strategic plans address 5 key areas? (first 2) |
Staging the speed and sequence of moves Economic logic for obtaining return on investments |
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LECTURE 3 |
LECTURE 3 |
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Internet protocol (IP) is what? |
uses set of rules to send and receive messages at the internet address level |
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Most common protocol in addition to IP is...? |
Transmission control protocol (TCP) |
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TCP does what? |
set of rules to exchange messages with other internet points at the data packet level, it ensures reliable flow-controlled data packet delivery |
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In 1968 the _______________________ formed the network to share research and development? |
US defence advanced research projects agency |
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The network was known as _____? |
ARPANET |
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What does DNS stand for? |
Domain Name Service |
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What is Packet Switching? |
Packet switching is a method of transmitting data by breaking it up into smaller packets |
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What is Asynchronous transfer mode (ATM)? |
switching technology that organizes digital data into 53 byte cell units and then transmits |
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The IAB has two task forces, what are they? |
The Internet Engineering Task Force The Internet Research Task Force |
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Two electronic mail protocols? |
SMTP & POP 3 |
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HTTP is set of rules for ____ on the World wide web |
Display |
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XML is the content in terms of what _____ is being included |
Data |
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Intranets are ______ to an organization |
Internal |
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VPN is a...? |
Secure and encrypted connection between two points |
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Internet began in Canada as _____ in the 1990 |
CA*net |
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LECTURE 4 |
LECTURE 4 |
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Enterprise-wide systems are...? |
Information systems used throughout an enterprise with the intention of enabling a consistent type of functionality as well as access to the same data |
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Middleware is software that links together..? |
ERP systems and legacy systems |
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ERP systems are..? |
hold data for an organization for personnel access and use |
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Business process reengineering is? |
a fundamental rethinking and radical redesign of existing business process to add value or prepare for new technologies |
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Client-server systems are..? |
based on three elements, data, processing, and output |
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BPR is needed to fit the business in the ..? |
Software |
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System sizing is...? |
the process of ascertaining the volume and processing requirements that will be required |
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Steps in ERP implementation (6) |
Definiton, Operations Analysis, Solution design, Build, Transition, Production |
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Lecture 5 |
Lecture 5 |
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Online payment is known to encourage consumer buying compared to using other _______ ________? |
payment channels |
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Online billing provides saving for both...? |
the business and the customers |
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Electronic Data Interchange (EDI) is a way to conduct...? |
transactions, including payment transactions, in electronic form |
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EDIs make use of...? |
Value added networks (VAN) - privately owned networks that are rented to users, along with a package of related services |
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Characteristics of cash (4) |
Portability, acceptance anonymity, instant transfer of value |
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Characteristics of e-cash (2) |
closest to approximating the attributes of cash, product did not gain acceptance |
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Characteristics of Digital cheques (2) |
Not anonymous, cryptography is security technique, can be used wherever paper cheques are used |
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Characteristics of Credit Card (2) |
exceed cheque payments, biggest challenge is security |
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Characteristics of debit cards? |
Canada has the highest rates of debit card use in the world. Debit cards are referred because they avoid credit risk |
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Characteristics of smart cards? |
contain chips with memory software and operating system |
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Characteristics of paypal? (3) |
paypal offers payment security, fraud protection and data security |
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the prime method of payments is..? |
Credit cards |
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Lecture 6 |
Lecture 6 |
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What are the forces Affecting Supply Chain Management (SCM) |
Globalization, Mass Customization, Price sensitivity, Customer Focus and time to market, Just-in-time inventory and inventory reduction, enterprise resource planning, and outsourcing |
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Globalization effects are..? |
as companies get bigger their supply chains get hard to manage efficiently and foreign countries can cause slow delivery because of policies and regulations |
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Mass Customization effects are? |
Shifted from companies to customers tailoring to their needs The internet has simplified the process of customization and internet sharing |
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Price Sensitivity effects are? |
internet provides individuals with the ability to easily compare prices and gather product information |
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Customer focus and time to market effects... are? |
companies need to have the ability to create and deliver innovative and high quality new product across industries Combination of R&D allow companies to create high quality products at "Internet speed" |
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JIT inventory and inventory reduction effects are..? |
internet has enabled them to share information with other supply chain members |
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Enterprise Resource Planning (ERP) effects are..? |
ERP helps facilitate SCM Legacy systems, cause firms to waste time tying to integrate data |
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Outsourcing effects are..? |
cost reduction and focus on core competencies risk include loss of control, inability to monitor performance |
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The internet-enabled supply chain is a _____ system |
Pull |
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___________ is a change in the supply chain where the manufacturer or service provide and consumer interact directly with each other, eliminating the intermediary |
Disintermediation |
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___________ is using the internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways |
Re-intermediation |
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_________ is the internal process for handling customer returns |
Reverse logistics |
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________ is the application of technologies to allow trading partners to synchronize and optimize their partnerships, and is performed in collaboration |
c-commerce |