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11 Cards in this Set

  • Front
  • Back

What is a business model?

Describes how company, delivers and sells product or service to create wealth

What is operational excellence?

The improvement of efficiency to attain higher profitability.

Examples of Competitive Advantage?

-Delivering better performance


-Charging less for superior products


-Respoding to customer and suppliers in real time

What is an Information System?

Set of interrelated components that


-Collect, process, store, and distribute information


-Support decision making, coordination and control



What is an Information Technology?

-The hardware and software that a firm need to achieve business objectives

Four activities of information system?

-Input: Raw data or information from organization


-Processing: Converts raw data into meaningful information


-Output: Information to be supplied to people, activities, that use it


-Feedback: Output returned to members of the organization to help them evaluate or correct the input and/or processing.



1)Technical Approach


2)Behavioural Approach

1) Emphasizes mathematically based models


-Computer science, management science, operations research


2) Behavioural issues (strategic business integration, implementation, etc)


-Psychology, economics, sociology.

What is Management Information System?

Combines computer science, management science, operations research and practical orientation with behavioural issues.

Contemporary Issues?

-Increased e-commerce


-Emerging mobile digital platforms


-Growth business use of "big data"


-Growth in cloud computing

Four main actors of Management Information System

-Suppliers of hardware and software


-Business firms


-Managers and employees


-Firm's environment (legal, social, cultural context)

Sociotechnical View

Optimal organizational performance achieved by jointly optimizing both social and technical systems used in production