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5 Cards in this Set
- Front
- Back
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What requirements should be met in all design activities?
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Design a solution that:
* Are fit for purpose * Deliver appropiate level of warranty/quality * "Right the first time" * Minimize the amount og rapid rework or add-ins * Are effective and efficient for business and customers |
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When measuring process capability and maturity what should be measured initially?
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Progress and compliable.
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When measuring process capability and maturity what should be measured once the procceses mature?
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Effectiveness and efficiency
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What is a metric tree?
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A tree demonstrating how different metrics are related.
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What are the main SLM activities?
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1. Define SLA frameworks
2. Define, negotiate and agree on SLRs, SLAs and OLAs and underpinning contracts. 3. Monitor, report on and review service performance. 4. Measure and improve customer satisfaction 5. Review and revise agreements |
