Itil Service Design Question Set 5

Front 1

Name the four objectives of a Capacity Plan.

Back 1

1. Document current resource utilization and service performance.
2. Forecasts future capacity requirements
3. Should be published anually and aligned with budget cycle
4. Can be reviewed quarterly for updates.

Front 2

Name the 5 stages of the ITSCM lifecycle in the correct order.

Back 2

1. Initiation
2. Requirements and Strategy
3. Implimentation
4. Ongoing operation
5. Invocation

Front 3

What is the definition of an Information Security Management System?

Back 3

A framework used to design, impliment, manage, maintain and enforce information security processes and controls throughout the organization.

Front 4

What is the definition of an Security Management Information System?

Back 4

Contains all information required by ISM including security controls, risks, breaches, processes and reports.

Front 5

What is the definition of an Information Security Policy?

Back 5

Drives ISM activities and is referenced in SLRs, SLAs and underpinning agreements.

Front 6

What is the definition of Authenticity and Non-Repudiation?

Back 6

The trustworthiness of business transactions and information exchanges

Front 7

What business units outside of technology should be involved in Supplier Management?

Back 7

* Finance and Purchasing
* Legal

Front 8

How many supplier managers should be assigned to ach supplier?

Back 8

Only one.

Front 9

How many suppliers can each supplier manager be assigned to?

Back 9

Multiple.

Front 10

Who manages subcontracted suppliers?

Back 10

The lead supplier.