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10 Cards in this Set
- Front
- Back
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What is knowledge process outsourcing?
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Using external resources to provide domain based process and business experttise.
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What is Application Service provision sourcing?
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Uses external resources to provide computer based services over a network.
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What is co-sourcing?
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A combination of insourcing and outsourcing.
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What is a partnership or multi-sourcing?
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A strategic partnership of two or more organizations.
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What is business process outsourcing?
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Using external resources to manage business proceses or functions.
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What is cloud sourcing?
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Using pre-defined services, usually on demand.
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A ____________ is used to help assess the organizations capabilities ad readiness for delivering new or revised services.
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Service Design model.
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What are the steps of Service Solution Design?
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ARDIEMd
1. Analyze agreed business requirements. 2. Review existing services and infrastructure. 3. Design service to new requirements. 4. Incorporate Service Acceptence Criteria. 5. Evaluate and cost alternative solutions. 6. Match design to corporate strategies and governance. |
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What are 5 management information systems or tools that need to be designed?
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1. Service portfolio
2. Service Knowledge Management System 3. Configuration Management System 4. Capacity, Availability and Security Management Information Systems 5. Supplier and Contract Management Information Systems (SCMIS) |
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What is the goal of Availability Management?
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Ensurses the level of service availability matches or exceeds the agreed needs.
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