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6 Cards in this Set
- Front
- Back
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Which role is responsible for carrying out the activites of a process? |
Process practioner |
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Which process or function is responsible for monitoring activites and events in the IT infrastructure? |
IT Operations Management |
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What is the hierarchy used in knowledge management? |
Data - Information - Knowledge - Wisdom |
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At which stage of the service lifecycle should the process necessary to operate a new service be defined? |
Service Design |
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Why are public frameworks like ITIL attractive when compared to propreitary knowledge? |
Propreitary knowledge may be difficult to adopt, replicate, or transfer since it's often undocumented. |
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What's the objective of business relationship management? |
To ensure high levels of customer satisfaction |
