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10 Cards in this Set
- Front
- Back
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What is a service?
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Delivering value to customers without their ownership of costs and risks.
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What is service management?
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Providing value to customers in the form of services.
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What does ITIL stand for?
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Information Technology Infrastructure Library |
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What is ITIL?
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Framework describing best practice in IT service management. |
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What is a process?
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A set of activities made to accomplish a specific objective. |
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What is a function?
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A group of people and the resources they use to carry out a process or activity. |
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What is a process owner?
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Ensures process is fit for purpose.
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What is a process manager?
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Accountable for operational management of a process.
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What is a process practitioner?
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Carries out one or more processes activities. |
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What is a service owner?
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Responsible to the customer for a service. |
