Itil 2011 Service Strategy - Introduction - Part 1 Of 5

Front 1

The _______________ Service Strategy stage of the service lifecycle is to define the Perspective, Position, Plans and Patterns that a Service Provider needs to be able to execute to meet an organization’s business outcomes.

 

Choose correct answer:

(a) Purpose

(b) Objective

(c) Scope

(d) Value

(e) Target Audience

Back 1

(a) Purpose

Front 2

_______________________ includes:

Service measurement

Demonstrating value with metrics

Developing baselines and maturity assessments

 

Choose the correct answer:

(a) Service Strategy

(b) Service Design

(c) Continual Service Improvement

(d) Service Operation

(e) Service Transition

Back 2

(c) Continual Service Improvement

Front 3

_______________ allows for changes in Design, Scale, Scope and Service levels.

 

Choose the correct answer:

(a) Continual Service Improvement

(b) Service Strategy

(c) Service Transition

(d) Service Design

(e) Service Operation

Back 3

(e) Service Operation

Front 4

The _______________ to business provides the means for the service provider to organize itself so that it can provide services in an efficient and effective manner.

 

Choose correct answer:

(a) Purpose

(b) Scope

(c) Objective

(d) Target Audience

(e) Value

Back 4

(e) Value

Front 5

The _______________ of ITIL Service Strategy starts by defining and discussing the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services.

 

Choose correct answer:

(a) Objective

(b) Value

(c) Scope

(d) Target Audience

(e) Purpose

Back 5

(c) Scope

Front 6

The _______________ of Service Strategy is an understanding what strategy is.

 

Choose correct answer:

(a) Purpose

(b) Objective

(c) Scope

(d) Value

(e) Target Audience

Back 6

(b) Objective

Front 7

The __________________ of Service Strategy means to understand the organizational   capability required to deliver the strategy.

 

Choose correct answer:

(a) Value

(b) Objective

(c) Purpose

(d) Scope

(e) Target Audience

Back 7

(b) Objective

Front 8

ITIL core consists of five (5) individual  lifecycle publications. Each one addresses capabilities having direct impact on a Service Provider’s performance.

 

List titles of these five (5) publications.

Back 8

ITIL Service Strategy

ITIL Service Design

ITIL Service Transition

ITIL Service Operation

ITIL Continual Service Improvement

Front 9

Provide a complete list the topics covered within in ITIL 2011Service Strategy.

Back 9

• Development of market spaces
   
• Characteritics of internal and external     provider types

 

• Service assets

 

• Service portfolio

 

• Implementaion of strategy

 

• Business Relationship Management (BRM)

 

• Demand Management

 

• Financial Management

 

• Organizational Development

 

• Strategic Risks

Front 10

Service Management professionals working in any part of the service lifecycle will find this publication helpful in identifying the context for the activities they are performing, which will help to improve their ability to define and deliver quality services, and to build appropriate structures to manage those services.

 

Choose the most applicable answer:

(a)  Purpsoe

(b) Target Audience

(c) Scope

(d) Value

(e) Objective

Back 10

(b) Target Audience