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10 Cards in this Set
- Front
- Back
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ITIL Service Strategy is aimed at executives and managers who are responsible for defining the strategy of a service provider.
Choose correct answer: (a) Purpose (b) Target Audience (c) Scope (d) Value (e) Objctive |
(b) Target Audience |
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_______________________ principles underpin the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle. |
ITIL Service Strategy |
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The introductory guide provides an overview of the lifecycle stages described in the ITIL core.
What is the title of this publication? |
Introduction to the ITIL Service Lifecycle |
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The service provider will achieve this through a process of defining strategies and services, ensuring a consistent, repeatable approach to defining how value will be built and delivered that is accessible to all stakeholders.
Choose the most appropriate answer: (a) Scope of Service Strategy (b) Purpose of Service Stratgey (c) Target Audience (d) Objective of Service Strategy (e) Value of Service Stratgey |
(e) value of service strategy |
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The ____________ of Service Strategy enable the service provider to respond quickly and effectively to changes in the business environment, ensuring increased competitive advantage over time.
Choose the most appropriate answer: (a) Scope (b) Target Audience (c) Objecive (d) Value (e) Purpose |
(d) value |
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____________________ introduces the _____________ which can support organizational learning and help to improve the overall efficiency and effectiveness of all stages of the service lifecycle.
Choose the correct answer: (a) Service Strategy + Service Design (b) Continual Service Improvement + Service Transition (c) Service Transition + Service Knowledge Managemnet System (d) Service Operation + Service Knowledge Management System (e) Service Design + Service Srategy |
(d) Service Transition + Service Knowledge Management System |
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Customers and business unit leaders who interact with service providers as part of their responsibilities will also find this publication helpful in providing a perspective about how service providers work, and how they can facilitate a more constructive interface with the service provider.
Choose the most appropriate answer: (a) Purpose (b) Value (c) Scope (d) Objective (e) Target Audience |
(e) Target Audience |
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______________________ principles underpinning the practice of Service Management which are useful for developing Service Management Policies, Guidelines and Processes across the ITIL service lifecycle.
Choose the correct answer: (a) Service Strategy (b) Continual Service Improvement (c) Service Transition (d) Service Operation (e) Service Design |
(c) Service Transition |
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Support the creation and maintenance of a portfolio of quantified services that will enable the business to achieve positive return on its investment in services.
Choose correct answer: (a) Purpose of Service Strategy (b) Target Audience (c) Scope of Service Strategy (d) Objective of Service Strategy (e) Value to Business |
(e) Value to Business |
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The ability to define how value is created and delivered.
Choose the most appropriate answer: (a) Objective of Service Strategy (b) Value to Business (c) Scope of Service Strategy (d) Target Audience (e) Purpose of Service Strategy |
(a) Objective of Service Strategy |
