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19 Cards in this Set
- Front
- Back
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strategic information systems
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support or shape the competitive position and strategies of a business enterprise. can be any info. system (TPS, MIS, DSS) that helps a competitive advantage
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competitive forces
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1. rivalry of competitors within industry
2. threat of new entrants into an industry and market 3. threat posed by substitute products which could capture mrkt share 4. bargaining power of customers 5. bargaining power of suppiers |
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competitive strategies
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1. cost leadership
2. differentiation 3. innovation 4. growth 5. alliance |
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switching costs
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investments in information systems technology, that can make customers or suppliers dependent on the continued innovative, mutually beneficial enterprise
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leverage investment in information technology
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developing new products and servcies that would not be possible without strong IT capability
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customer value
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quality rather than price has been the primary focus of customer value
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value chain
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views a firm as a series, chain, or network of basic activities that add value to its products ...primary and support process
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business process reengineering
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competitive strat - fundamental rethinking and radical design of business processes to achieve dramatic improvements in cost, quality, speed, and service...there is a risk/benfit associated with BPR
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order management process
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1.proposal
2.commitment 3.configuraation 4.credit check 5.delivery 6.billing 7.collections |
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agile company
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prosper in rapdily changing global market and responding quickly and effectivley...**presents products as solutions to customer problems
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virtual company
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important strat- org. that uses info. technology to link people, organizations, assets, and ideas...to make interprise info. sytems
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why form virtual company - 6
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1.share infastructure with partners
2.link complementary core competencies 3.reduce concept-to-cash time through sharing 4.increase mrkt coverage 5.access to new mrkts 6.sell solutions not products |
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knowledge-creating companies
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sustain lasting competitive advantage by consistently creating new business knowledge, disseminate it throughout the company, and build now knowledge into products
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3 levels of knowledge management
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1. document management
2. info. creation and sharing 3. enterprise intelligence |
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lock in customers and suppliers
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build relationships that are so valuable customers or suppliers wont abandon them
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crm
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customer relationship managment...making customers focal point...using internet to ask questions go to database and customers can help themselves and loyalty
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agile company 4 strategies
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1.customers must percieve product/service solution to problem..priced higher
2.cooperates with everyone 3.thrives on change 4. leverage the impact of people and knowledge they have |
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explicit knoweldge
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data documents
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tacit knowlege
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"how-to" knowledge
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