Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
|
Define JIT
|
Just-in-time - an approach of continuous and forced problem solving via a focus on throughput and reduced inventory systems
|
|
|
lean operations
|
supplies the customer with exactly what the customer wants when they want it, without waste, and w/ continuous improvement
|
|
|
define TPS
|
Toyota Production System- emphasizes continuous improvement, respect for people, and standard work practices
|
|
|
OMiA - what does ducati do to make their production more efficient?
|
employ lean thinking and TPS. Every employee is trained in lean thinking -> total productive maintenance effort and improved material flow. Also had a 4 wk workshop on kaizen (reduce waste), and put together cross-functional teams
|
|
|
OMiA - what was Louis Vuitton's original production scheme and how did they improve it?
|
started as batch production (low output, high defects), moved to lean manufacturing: u-shaped work cells, cross-training, one-piece-flow, earlier flaw detection. Resulted in improved productivity and quality with faster market response
|
|
|
OMiA - how does starbucks use location analysis tools to their advantage?
|
Using site selection software supports the decision-making process. Data is based on things such as demographic, population, age, purchasing power, and traffic counts. Their success is entirely dependent on the software feedback.
|
|
|
OMiA - What does Delta use to keep their turn around quick?
|
They perceive incoming planes w/ a pit crew style mentality and use Gantt charts.
|
|
|
OMiA - What all is entailed in prepping food for the Miami Heat Game?
|
Good project management and improvisation. Planning menus and quantities needed, shopping, preparing next weeks list, prepping all food possible, anticipating shortages and covering gaps in real time.
|
|
|
OMiA - How was it possible to rebuild the pentagon in less than a year?
|
Impressive project management with 20 hour work days 6-7 days a week.
|
|
|
OMiA - How does a hospital improve its handoff process by comparing to a racing team?
|
Ferrari used a system for recording errors that helped identify smaller ones that usually went unnoticed, pit crews were required to do a specific job in a specific sequence while silent.
|
|
|
How does Richey International monitor their customer service quality?
|
undercover inspectors for one-on-one interactions
|
|
|
type 1 errors occur:
|
when a point falls outside the control limits even though no special cause is operating
|
|
|
type 2 errors occur:
|
when you miss a special cause because the chart isn't sensitive enough to detect it
|
|
|
p-charts
|
track the proportion of defectives in a sample
|
|
|
c-charts
|
track the average number of defects per unit of output
|
