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11 Cards in this Set
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2-H Develop and administer a supplier certification program Supplier quality practices |
1) Supplier Quality Practices Approved suppliers - approval may include submission of samples. Preferred suppliers - meet QDP and are able to respond to unexpected changes. Master price agreements in place and the org is required to buy from them. |
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2-H Develop and administer a supplier certification program
Supplier quality practices |
1) Supplier Quality Practices
Partnered suppliers - Close relationship. Long-term, single source relationship. Also called "strategic alliances". Two companies work together against other groups of competitors Certified suppliers - high quality, need to inspect eliminated. |
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2-H Develop and administer a supplier certification program
Supplier quality practices |
1) Supplier Quality Practices
Pre-qualified suppliers - suppliers on list that may have been vetted via financial strength, facilities, location, size, technology labor status. Certifiable suppliers - In the process of being certified.
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2-H Develop and administer a supplier certification program
Supplier Certifications (ISO/GMP) - ISO 9000 |
ISO9000: 2005 Fundamentals and Vocab ISO9001: 2008 Requirements ISO9004: 2009 Performance Improvement ISO9011: 2012 Internal and External Audits |
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2-H Develop and administer a supplier certification program
Supplier Certifications (ISO/GMP) - Steps to certification |
Step 1 - Inquiry Step 2 - Contract the registrar Step 3 - Phase 1 audit (on-site audit) Step 4 - Certification Audit (Intense) Step 5 - Process Audits (optional) Step 6 - Final certification audit Step 7 - After certification, rolling audits |
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2-H-2 Develop measures for continuous quality improvement and target setting Quality Management |
3) Quality Management c) Quality Tools Histograms - normal process, bell-shaped curve Pareto Charts - graphs showing the frequency at which events occur. Helps rank order issues. 80/20 rule. Cause and Effect Diagrams (Ishikawa) Five Whys |
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2-H-2 Develop measures for continuous quality improvement and target setting
Quality Management |
3) Quality Management
c) Quality Tools Check Sheets Scatter Diagrams - relationship between two variables Flowcharts Control Charts |
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2-H-3 Develop, measure and evaluate quality requirements to continuously improve supplier performance 2) Service Level Agreements (SLA) |
2) Service Level Agreements Defines scope, sets expectations, and defines the relationship of the buyer and service provider. |
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2-H-3 Develop, measure and evaluate quality requirements to continuously improve supplier performance
6) Various quality processes |
6) Various quality processes
Six Sigma - more cost reduction oriented than traditional continuous improvement. Y=f(X) Y= Dep Var X= Ind Var. Y= Output X = controllable/non-controllable |
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2-H-3 Develop, measure and evaluate quality requirements to continuously improve supplier performance
6) Various quality processes |
6) Various quality processes
Lean Six Sigma - What the organizations customer considers critical CTQ - Critical to Quality VSM used Control charts than used to monitor process
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2-H-3 Develop, measure and evaluate quality requirements to continuously improve supplier performance
6) Various quality processes |
6) Various quality processesCpkProcess capable >1.25Highly capable > 1.33 World Class > 2.0
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