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50 Cards in this Set
- Front
- Back
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What is a competitive advantage?
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A product or service that an organization's customers value more highly than similar offerings from a competitor
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According to Peter Drucker, what are managers who do the right things addressing?
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Effectiveness
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Understanding information technology begins with gaining an understanding of how businesses function and IT's role in creating efficiencies and effectiveness across the organization. How do typical businesses operate?
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Functional Areas, silos, functional silos
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Which of the following is not a primary information technology project goal?
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Marketing plan
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What are raw facts that describe the characteristics of an event?
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Data
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What refers to applications and technologies that are used to gather, provide access to, and analyze data and information to support decision-making efforts?
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Business intelligence
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Why is there generally a gap between IT personnel and business personnel?
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Differing vocabularies
Differing experiences Differing expertise |
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What is a business-to-business (B2B) marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid?
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Private exchange
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What must an individual anticipating a successful career in business, whether it is in accounting, finance, human resources, or operations management, understand?
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Information technology basics
Roles and responsibilities in information technology Measuring information technology's success |
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Why do students need to study information technology?
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Information technology is everywhere in business
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Which of the following will help an organization maintain consistent business operations?
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Marketing, sales, and accounting departments decide to use the same vendor for a new system
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Which system did the city of Los Angeles decide to implement to integrate purchasing and financial reporting?
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ERP
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Which ERP component would have a feature to set a credit limit?
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Accounting and finance
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What is the key word in ERP?
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Enterprise
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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
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Human resource components
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Which of the following is the equivalent to purchasing a canned software ERP package?
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Off the rack
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What is enterprise resource planning?
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Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations
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Which of the following describes an ERP system?
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ERP systems provide a foundation for collaboration between departments
ERP systems enable people in different business areas to communicate ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance |
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Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?
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Eliminates redundancies
Cuts down wasted time Removes misinformation |
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What is the average failure rate for an ERP project according to Gartner research?
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66 percent
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What includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets?
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Enterprise architecture
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What determines how applications integrate and relate to each other?
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Application architecture
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What includes the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals?
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Infrastructure architecture
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What is a backup?
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An exact copy of a system's information
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How frequently should a large organization that deals with large volumes of critical information backup?
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Daily
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What is a plan for how an organization will recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption?
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Business continuity planning
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What is fault tolerance?
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A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service
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What refers to how well a system can adapt to increased demands?
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Scalability
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What is interoperability?
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The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers
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What is an open system?
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A broad, general term that describes nonproprietary IT hardware and software made available by the standards and procedures by which their products work, making it easier to integrate them
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What is a telecommunications system?
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Enables the transmission of data over public or private networks
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What is a network?
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A communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, so that they can work together
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What is designed to connect a group of computers in close proximity to each other such as in an office building, a school, or a home?
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Local area network
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What spans a large geographic area, such as a state, province, or country?
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Wide area network
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What uses TCP/IP technology to transmit voice calls over long-distance telephone lines?
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VoIP
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What is a virtual private network?
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A way to use the public telecommunication infrastructure (e.g., Internet) to provide secure access to an organization's network.
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Which of the following is not a common business network characteristic?
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Reliably and securely exchange information internally but never externally via the Internet
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What is the difference between the highest and the lowest frequencies that can be transmitted on a single medium, and it is a measure of the medium's capacity?
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Bandwidth
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What refers to high-speed Internet connections transmitting data at speeds greater than 200 Kbps, compared to the 56 Kbps maximum speed offered by traditional dial-up connections?
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Broadband
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What is an RFID tag?
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Contains a microchip and an antenna, and typically works by transmitting a serial number via radio waves to an electronic reader, which confirms the identity of a person or object bearing the tag
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What is a business process?
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A standardized set of activities that accomplish a specific task, such as processing a customer's order.
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What is a customer facing process?
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Result in a product or service that is received by an organization's external customer.
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What is a business facing process?
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Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
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What is the continuous process improvement model?
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Attempts to understand and measure the current process, and make performance improvements accordingly
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What attempts to understand and measure the current process, and make performance improvements accordingly?
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Continuous process improvement
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Which of the following is not one of the three key steps involved in business process improvement?
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Monitor the performance of key individuals
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Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:
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Inputs, tasks, and activities in a structured sequence
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What integrates all of an organization's business process to make individual processes more efficient?
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Business process management
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Which of the following is not one of the important characteristics of business processes?
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The processes occur only within organizations
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Which of the following is a business facing process?
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Budgeting
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