Ism 5014 Managing Information Systems

Front 1

designed with the intention of simplifying
redesign and reconfiguration.

Back 1

Agile processes

Front 2

a well-defined and
optimized set of IT processes, tools, and skills.

Back 2

Business process management (BPM)

Front 3

- radical process
redesign.

Back 3

Business process reengineering (BPR)

Front 4

a set of
software programs that support management activities performed to
obtain, enhance relationships with, and retain customers.

Back 4

Customer relationship management (CRM)

Front 5

- an improvement system used to develop new processes
or products at Six Sigma quality levels. Stands for define, measure, analyze, design, verify.

Back 5

DMADV

Front 6

agile business processes; processes
that iterate through a constant renewal cycle of design, deliver, evaluate,
and redesign.

Back 6

Dynamic processes

Front 7

designed to seamlessly
integrate information flow throughout the company. Modules include:
manufacturing, accounting, human resources, and sales.

Back 7

Enterprise resource planning (ERP

Front 8

- looking beyond individual business processes
and considering the bigger, cross-functional picture of the corporation.

Back 8

Horizontal integration

Front 9

Web-based technology
that allows the supply chains of a company’s customers and suppliers to be
linked through a single network that optimizes costs and opportunities for
all companies in the supply chain.

Back 9

Supply chain management (SCM)

Front 10

software used to connect processes running on one
or more computers across a network.

Back 10

Middleware

Front 11

- an interrelated, sequential set of activities and
tasks that turns inputs into outputs.

Back 11

Process (p. 139)

Front 12

- keeps the “big picture” in view and allows
the manager to concentrate on the work that must be done to ensure the
optimal creation of value.

Back 12

Process perspective (p. 139)

Front 13

- self-contained functional units that are useful for several
reasons.

Back 13

Silos (p. 138)

Front 14

- a data-driven approach and methodology for
eliminating defects from a process.

Back 14

Six-Sigma (p. 144)

Front 15

- incremental,
continuous process improvement.

Back 15

Total quality management (TQM) (p. 143)

Front 16

- a series of connected tasks and activities done by
people and computers that form a business process.

Back 16

Workflow (p. 145)