Ishb Final

Front 1

AGRESSIVE

Back 1

Imposing ones position on others or trying to manipulate them

Front 2

Assertive

Back 2

Being firm and standing up for ones self while showing respect for others.

Front 3

Noise

Back 3

Anything that changes the message or interferes with the communication process

Front 4

Feedback

Back 4

Verbal or non verbal evidence that reciever got and understood the message

Front 5

Active listening

Back 5

Offering feedback or asking questions

Front 6

Passive listening

Back 6

Hearing what a person has to say without responding in any way

Front 7

Body lauguage

Back 7

*Non-verbal communication, facial expressions, eye contact, posture, touch, attention to personal space

Front 8

Positive communication

Back 8

Being friendly, warm and attentive, verbalizing concern for patients, encourage patient to ask questions, ask patients to repeat what you have said to make sure they understand.

Front 9

Negative communication

Back 9

* Mumbling, speaking sharply, avoiding eye contact, interrupting patients as their speaking,treating them impersonally, making them feel as if they are taking up your time.

Front 10

Open posture

Back 10

Arms lie comfortably at your sides or in your lap

*Face the patient

*Lean forward in your chair

*Form of positive communication

Front 11

Closed posture

Back 11

-A feeling of not being totally receptive to what someone has said.

*Can signal if someone is angry or upset

*Ridgidly folded arms across chest

*leaned back in chair

*Slouch, fatiuge or lack of caring

*** PAITENTS WITH CLOSED POSTURES MAY INDICATE PAIN OR TENSION***

Front 12

White Coat Syndrome

Back 12

*Raised blood pressure
*Patient is anxious in dr office

Front 13

Empathy

Back 13

Procees of identifying with someone elses feelings

Front 14

Openness

Back 14

being willi8ng to listen and consider others viewpoints and concerns and being receptive to their needs.

Front 15

Sensitivity

Back 15

always try to show consideration toward paitents and act in a thoughful kind way. Must be sensitive to their concerns, fears, and needs

Front 16

stereotyping

Back 16

negative statement about the specific traits of a group that is applied unfairly to an entire population

Front 17

Respect

Back 17

Adknowladging a paitents wishes or choices without passing judgement (mrs. ms. mr)

Front 18

Guilt

Back 18

Fact or state of having commited an offense

Front 19

False reassurance

Back 19

using cliches of comferting statments to reassure a paitent. (Blocks fears and feelings and other thoughts of the client)

Front 20

source

Back 20

the specific permanent recors upon which a user relies for the reconstruction and evaluation of a clinical investigation.

Front 21

Love

Back 21

Part of LOVE/BELONGING

Front 22

Esteem needs

Back 22

Humans like to feel like they are important and valuble to society

Front 23

Basic(deficiency) needs

Back 23

Basic = Physiological safety, love/ belonging, and esteem

Front 24

Saftey needs-

Back 24

People have the need and desire for establishing stability and consistency. Basic needs are Shelter and Existing in a safe environment

Front 25

Physiological Neds

Back 25

Food, Water, Sleep, Sex, Air

(without may cause irritation, pain discomfort.)

Front 26

Probing

Back 26

Fishing for information

Front 27

Defense mechanism

Back 27

"Coping Stratigies" To protect themselves from anxiety, guilt , and shame

Front 28

Conflict in work place

Back 28

*Dont feed into negative attitudes

* try to be personable and supportive of coworkers

*Refrain from passing judgment

*Dont gossip

Do not jump to conclusions.

Front 29

Five stages of grief

Back 29

1.)Denial 2.)Anger 3.)Bargining 4.)Depression 5.)Acceptance

Front 30

How do you treat families or friends of the patient?

Back 30

Like they are the patient by acknowledging their prescience.

Front 31

Remember to always ask for:

Back 31

FEEDBACK

Front 32

Example of passive listening

Back 32

Listening to a news program on the radio.

Front 33

Ex. of active listening

Back 33

Offering feedback and asking questions

Front 34

Appropriate distance for personal conversation

Back 34

4-12ft ( social situations) ONE TO FOUR FEET FOR PERSONAL CONVERSATION

Front 35

Verbal communication

Back 35

Communication that is spoken

Front 36

Non verbal

Back 36

AKA Body launguage

Front 37

Communication cycle

Back 37

THE SOURCE

THE RECEIVER

FEEDBACK

Front 38

Signs of anxiety

Back 38

Fear of a procedure or test result, along with supportive resorces availible to patient such as; family and friends

Front 39

Deal with yo co workers

Back 39

1) Use proper channels of communication

2)Have the proper attitude

3)Plan appropriate time for communication

Front 40

MH) Physiological

Back 40

Breathing, food, water, sex, sleep, homiostasis, excreation

Front 41

MH)Saftey

Back 41

Security of body, employment, resources, morality,k family, health, property.

Front 42

MH) Love and Belonging

Back 42

Friendship, Family , Sexual intamicy

Front 43

MH) Esteem

Back 43

Self esteem, confidence, acheivement respect of others

Front 44

MH) Self -Acualization

Back 44

Morality, Creativity, Spotianity, Problem solving, lack of preduduce, Acceptance of facts.