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35 Cards in this Set
- Front
- Back
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What is IT
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Use of computers and software to:
convert store protect process transmit retrieve information |
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What is MIS(IT)
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system that:
Collects & Processes data - provide to management for use in *decision making *planning *program implementation *control |
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Four Roles of IT
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Functional Support Role
Decision Support Role Strategic Support Role Performance Support Role |
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"era"s of IT (views per time period)
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'70-1995 - Connection
*IT as a tool '91-2011 - Immersion *IT as environment 2010+ - Fusion *IT as fabric |
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Basic AI - Sensing
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Light sensor
Motion Detector Thermometers |
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AI Hearing
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Voice Recognition
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AI Office Assistants
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Customer Service "robot"
Microsoft Office 'help' icon |
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AI Chatting
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ALICE
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AI Thinking
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Deep Blue (the chess competition)
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AI Learning
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20questions
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AI Loving
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A.I the movie, or iRobot
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Organizational dimension of IT
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People
structure business process culture politics |
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Management Dimension of IT
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Managers are:
Sense makers • Decision makers • Planners • Innovators of new processes • Leaders: set agendas |
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Dimensions of IT
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Organizational Dimension
Management Technology |
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Technology Dimension of IT
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Hardware
Software Storage Communication technology Networks |
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Systems from Functional Perspective
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Sales & Marketing
Manufacturing & Production Finance & Accounting Human Resources |
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Systems from a Constituency Perspective
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Transaction Processing
MIS and decision-support Executive Support |
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Strategic Level Systems
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ESS (executive support systems)
* 5-yr sales trend forecasting * 5-yr operating plan * profit planning * personnel planning |
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Management Level Systems
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MIS
DSS |
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Operational Level Systems
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Transaction Processing Systems
(TPS) Sales: Order processing Manuf: Movement control Finance: Payroll, AP HR: Employee scheduling |
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(4) Major Business Functions
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Sales & Marketing
Finance & Accounting Manufacturing & Production Human Resources |
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Constituency Perspective:
(3) main categories/levels |
1. Operational Level
2. Management Level 3. Strategic Level |
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ESS
Executive support System: Internal Data |
TPS/MIS Data
Financial Data Office Systems Modeling/Analysis |
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ESS
Executive Support System External Data |
Dow Jones
Internet News Feeds Professional Reports |
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Enterprise applications
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Supply Chain Management
Customer Relationship Mgmt Enterprise Resource Planning Knowledge Mgmt SCM CRM ERP KMS |
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ERP
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cross functional ES; supporting basic internal business processes
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Value of ES: Management
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Firm-wide knowledge-based manufacturing processes
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Value of ES: Business
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More efficient operations and customer-driven business
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Key SCM Processes
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Plan
Source Make Deliver (Return) |
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Supply Chain Management Systems
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Automate flow of information between:
company supply chain partners |
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Supply Chain Planning Systems
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Generate demand forecasts
-help develop sourcing and manufacturing plans |
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Supply Chain Execution Systems
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Manage flow of products through the warehouse and distribution centers
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CRM systems
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Sales
Marketing Service |
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eCommerce: Revenue Options
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Content
Commerce Community Infrastructure |
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Internet Business Models
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Virtual Storefront
Online Marketplace Transaction Broker Information Broker Content Provider Online Service Provider Virtual Community Portal |
