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35 Cards in this Set

  • Front
  • Back
what are the common causes for intercultural conflict?
different values, assumptions, expectations, verbal and nonverbal habits
what % of entering workforce will be new immigrants, females, and minority group members?
how many new jobs are generated as a direct result of the "global economy"?
four out of every five
describe individualism
strong assertion of personal opinons, revealing of personal emotions, and accountability for problems or mustake
what is ethnocentricism?
my culture is the center of everything
what are ethnocentric tendencies?
view your culture as correct and natural and what occurs in others is unnatural, view in-groups values, customs, norms, and styles, as universally valued, pride in one's cultre, practice in-group favoritism, out-group hostility.
ethno tendencies of the indiv. culture
hold people accountable, internal locus of control, outcome-oriented model as superior.
ethno tendencies of the collect. culture
process- oriented model as superior, external locus of control, emphaze how context contributes to conflict.
what does comeptence in interculutral conflict involve?
approriateness,effectiveness, (knowledge, movtivation, and skill)
how do indivividualists view effectivness?
if opinions were voiced and an agreement was reached, stress effectiveness.
how do collectivists view effectiveness
was face saving achieved and could we reach concensus, stress appropriateness.
how do individualists view appropriateness?
were you sensitive to time and scheduling
how do collectivists see appropriateness?
honored the in-group expectations
what is intercultural knowledge?
indepth understanding gained from concieous raisingand personal observations and experiences.
why is motivation important
to suspend judgement of unfamiliar behavior, withhold judgements, and develop a mindful attitude.
what is ODIE?
observe, describe, interpretation, evaluate. Movtivates you to stop making evaluations
what are three interaction skills important for conflict competence?
face management, trust building, and communication adaptability or flexibility.
what are four types of conflict typically associated with organizations?
interpersonal, bargaining, intergroup, interorganizational
what are the three phases of a competence-basaed approach to prganizational conflict?
differentiation, mutual problem description, integration
what does each competence-based approach phase involve?
phase 1=share and seek info
phase 2= describing conflict in mutually understandable terms.
phase 3= using compromising strategy
who do interpersonal conflicts in organizations occur between?
superior/subordinate= power, co-workers= personalities
what is collective bargaining?
when someone negotiates for you. laborers vs. management
what is interorganizational conflict?
ogr vs. org complicated by strategic alliances.
what are the types of violence?
psychological, symbolic/verbal, and physical.
when is violence justified?
self-defense, defense of child, committed adultry
what percent think it is okay to punish their children?
what percent of college aged think slapping is okay?
four main catagories of why people stay in abusive relationships?
social exchange theory(something in it for me).learned helplessness( i can't change it or control it) paradoxical punishment(makeup perks) rationalization thoery (i can save him/her)
what is the cylcle of abuse?
tension building, violent episode, remorse, honeymoon.
what is mediation?
a process between two or more parties who are in conflict witheachother and an involved third party
what are the qualities of mediation?
disputants are decision makers, the mediator is a facilitator, mediation not only leads to a solution but to improved relationships and communication.
what are the principles of mediation?
parties enter voluntarily, the agreement reached is oncoarsed (self-determined), decisions made after all options are considered, and confidentiality and ultimate goal reached.
what are the five stages of mediation?
introduction, telling the story, identifying the issue, generating options, and writing the agreement.
what makes a competent mediator?
seek info relevant to issues, demonstrates empathy, has persuasive and presentational skills, reduces tension, handles conflict, has knowledge or expertise about issues.
what makes a competent disputant?
competent communicators, adhere to the rules of mediation, have cognitive capacities, be honest, open-minded.