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12 Cards in this Set
- Front
- Back
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Actions or behaviors relevant to the organization's goals; measured in terms of each individual's proficiency.
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Performance
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Evaluation of the results of performace; often controlled by factors beyond the actions of an individual.
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Effectiveness
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Ratio of effectiveness (output) to the cost of achieving that level of effectiveness (input).
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Productivity
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Understanding what is required to perform a task; knowing information about a job or job task.
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Declarative Knowledge
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Knowing how to perfrom a job or task; often developed through practice and experience.
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Procedural Knowledge
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Concerns the conditions responsible for variations in intensity, quality, and direction of ongoing behavior.
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Motivation
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Basic building blocks or causes of performance, which are declarative knowledge, procedural knowledge, and motivation.
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Determinant of Performance.
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May appear in different jobs and result from the determinants of performance; John Campbell and colleagues identified 8 performance components, some or all of which can be found in every job.
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Performance Components
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Occurs when an actual criterion is missing information that is part of the behavior one is trying to measure.
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Criterion Deficiency
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Occurs when an actual criterion includes information unrelated to the behavior one is trying to measure.
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Criterion Contamination
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Ideal measure of all of the relevant aspects of job performance.
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Ultimate Criterion
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Actual measure of job performance obtained.
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Actual Criterion
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