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44 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is the trend in organizational structures?
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Moving away from traditional organizational structures to multidimensional structures.
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Compare the focuses of QWL and QCC.
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QWL: focuses on improving the quality of working life for employees
QCC: focuses on improving quantity and quality of production |
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What impact do QWL programs have on satisfaction and performance, turnover, and absenteeism?
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Increases satisfaction more than performance; no rex to turnover/absenteeism
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What impact do QCCs have on satisfaction and production, turnover, and absenteeism?
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Increases satisfaction and production; decreases absenteeism/turnover
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What two factors of organizational culture most impact performance?
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High involvement and high participation
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The rex between satisfaction and degree of communication centralization is: [direct, indirect, none]
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Indirect; HOWEVER,
Individual satisfaction increases as... |
that person's position becomes more centralized
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Centralized communication networks are best for ____ and result in _____ communication.
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simple tasks; fairly rapid
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Decentralized communication networks are best for ____ and result in _____ communication.
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problem-solving and communication; slower
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How does group size impact cohesion?
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Larger groups are less cohesive.
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How does diversity impact group cohesion?
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More diversity = less cohesion
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How do team rewards impact group cohesion?
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Increase it
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How do outside pressures and threats impact group cohesion?
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Increase it
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How does group exclusivity impact group cohesion?
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Increases it
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How does frequency of interactions impact group cohesion?
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More interactions = more cohesion
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What is the rex between informal group membership and satisfaction, absenteeism, turnover, and job strain.
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Increases satisfaction; decreases absenteeism, turnover, job strain
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T or F: Formal groups have more influence over workers' performance than informal groups.
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False. (Hawthorne studies)
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Five stages of group devt include:
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Forming
Storming Norming Performing Adjourning |
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Three basic classifications of group tasks are:
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Additive
Disjunctive Conjunctive |
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Describe an additive task.
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Group task where members' separate performances combine to produce one effect.
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Describe an disjunctive task.
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Group task where the outcome is affected by the most effective group member.
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Describe an conjunctive task.
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Group task where the outcome is affected by the least effective group member.
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When a highly cohesive group seeks concurrence, consensus, and unanimity more than they seek the best possible alternative, this is likely to occur:
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Groupthink
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When someone who believes in abortion joins a group of like-minded people and his or her belief becomes stronger, this is an example of:
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Group (or response) polarization
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The tendency of groups to make riskier decisions than individuals is called:
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Risky shift
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Which makes better decisions: heterogeneous or homogeneous groups?
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Heterogeneous
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This is the ideal group size for effectiveness and decision-making:
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5 OR 7
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Which is ideal in situations requiring deliberation: odd or even numbers of members?
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Even
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What is the rex between performance and temperature/humidity? [direct, indirect, none]
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Indirect
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Comment on lighting in the workplace.
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Inadequate lighting causes distress. Optimal lighting depends on the task.
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___dB: prolonged exposure --> hearing loss
___dB: temporary deafness ___dB: permanent deafness |
85
120 130 |
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What is the rex between length of workday/workweek and productivity? [direct, indirect, none]
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Indirect
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Compressed workweeks are utilized by about ___% of the workforce.
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20%
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What is the impact of compressed workweeks on productivity?
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Initial positive effects that wear off over time
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What is the impact of compressed workweeks on anxiety?
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Decreases it
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What is the impact of compressed workweeks on turnover?
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Decreases it
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What is the impact of compressed workweeks on satisfaction?
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Increases it
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Flextime is utilized by about ___% of the workforce?
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40%
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What is the impact of flextime on lateness, absenteeism, and turnover?
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Decreases them
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Rest breaks have maximum effect if taken during the ___ and ___ hour of work.
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4th; 8th
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What is the rex between error and night shift work?
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Error increases
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What is the rex between output and night shift work?
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Output decreases
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[Day/Night] shifts are correlated with more health problems.
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Night
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These shifts are most detrimental to health:
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Rotating shifts
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What works best to reduce occupational accidents?
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Safety incentive programs
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