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7 Cards in this Set
- Front
- Back
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Practice standard- 4 statements |
Therapeutic communication Client-centred care Maintaining boundaries Protecting client from abuse |
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Ineffective communication leads to... |
-poor patient outcomes -increased adverse incidents -decreased professional credibility |
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Effective communication is related to: |
reductions in patient morbidity and mortality decreased hospital length of stay overall delivery of care |
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Preinteraction phase |
-review pertinent assessment data and knowledge -consider potential areas for concern -develops plan for interaction |
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Introductory phase |
-opening the relationship -clarifying the problem -structuring and formulating the contract |
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Working Phase |
-Exploring and understanding thoughts and feelings -facilitating and taking actions |
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Termination Phase |
Nurse and client accept feelings of loss Client accepts the end of the relationship without feelings of anxiety or dependance |
