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84 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Human resource management |
The goal of blank is to attract, develop, and retain the employees who can perform the activities necessary to accomplish organizational objectives. |
Major |
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Theory X |
The managerial assumption that workers dislike work and therefore must be controlled, coerced, or threatened to perform well is known as blank |
Theory |
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Theory Y |
The theory that states unmet needs are motivators is known as |
Theory |
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Theory Z |
Blank is the management approach emphasizing employee participation as the key to increased productivity and improve quality of work-life |
Theory |
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On-the-job training |
Blank involves preparing employees for job tasks by allowing them to perform those tasks under the guidance of an experienced employee |
Job |
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Employee separation |
Blank is a broad term covering the loss of an employee for any reason, voluntary or involuntary |
Break apart |
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Performance appraisal |
A blank involves defining acceptable employee performance levels and evaluating how well employees have achieved them |
Review |
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Expectancy Theory |
The process people use to evaluate the likelihood that their efforts will yield the results they want is known as blank |
Theory |
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Employee benefits |
In addition to pay, firms provide blank such as vacation, retirement plans, profit-sharing, health insurance, gym membership, child and elder care, and tuition reimbursement |
Perks |
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Management by objectives |
Blank is a systematic approach that allows managers to focus on attainablw goals and to achieve the best results based on the organization's resources |
Purpose |
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Goal setting Theory |
Blank says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement |
Theory |
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Management development program |
Training programs designed to improve the skills and broaden the knowledge of current and potential managers are called blank |
Develop |
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Telecommuter |
People who are connected to their employers via the Internet, voice, video conferencing, and mobile devices are called blank |
Tele |
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Flexible Benefit Plan |
Blank is a scheduling option that allows employees to work 4 10 hour days, or longer hours on fewer days |
Flex |
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Paid time off |
Instead of establishing set number of holidays, vacation days, and sick days, some employers give each employee a blank |
Leave |
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Job sharing program |
A blank program appeals to those who prefer part-time work by allowing two or more employees to divide the tasks of one job |
Share |
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Equal employment opportunity commission |
The Civil Rights Act created the blank to investigate discrimination complaints. |
EEOC |
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Outsourcing |
Blank occurs when firms hire outside firms are Consultants to perform functions previously performed by the company's own employees |
Out |
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Flextime |
Blank is a work scheduling system that allows employees to set their own work hours within parameters specified by The Firm |
Time |
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Flexible work plan |
A blank allows employees to adjust their working hours and places of work to accommodate their personal lives |
Plan |
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Salary |
Compensation plans calculated on a weekly, monthly, or annual basis are called blank |
Yearly |
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360-degree performance review |
A performance appraisal that gathers feedback from a panel consisting of co-workers, supervisors, managers, and sometimes even customers, is called a blank |
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401K plan |
Blank is a retirement savings plan to which employees can make pre-tax contributions |
Bankruptcy can't touch |
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Employment opportunity commission |
Employers can set up a blank to increase job opportunities for women, minorities, people with disabilities, and other protected groups |
EOC |
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Wages |
Blank represent compensation based on an hourly pay rate or the amount of output produced |
Income |
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Motivation Factors |
Blank relate directly to the specific aspects of a job, including job responsibilities, a treatment and recognition, and opportunities for growth, all of which can produce high levels of motivation when they are present |
Motivate |
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Hygiene Factors |
Blank refer to aspects of work that are not directly related to a task itself but related more to the job environment, including paid, job security, working conditions, status, interpersonal relations, technical supervision, and company policies |
Factor |
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Labor unions |
Allowing elected representatives to negotiate on behalf of workers was legalized by the Wagner Act, and is known as blank |
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Grievance |
A blank is a complaint that management is violating some provision of the Union contract. |
complaint |
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Labor union |
Blank is a group of workers who have banded together to achieve common goals and the key area of wages, hours, and working conditions |
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Strike |
A blank is the most powerful Union tool and involves a temporary work stoppage by employees until a dispute has been settled or a contract signed |
signs n stuff |
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Equity Theory |
A blank is concerned and with an individual's perception of fair and Equitable treatment |
Theory |
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Boycott |
A blank is an organized attempt to keep the public from purchasing the goods or services of a firm |
dont spend $ |
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Mediation |
Blank is the process of settling union-management disputes through an impartial third party |
Middle person |
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Arbitration |
Blank is the use of an impartial third party whose decision is legally binding to settle a union-management dispute |
arbit |
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Picketing |
Workers who March at a plant entrance to protest some management practice are engaged in blank |
pocketing |
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Downsizing |
Blank is the streamlining of the management hierarchy and Workforce in an effort to reduce cost and make the firm more efficient |
smaller size |
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Work Team |
a small # of people with complementary skills who perform the day 2 day work of the organization make up an "blank" |
type of team |
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Team Cohesiveness |
"blank" is the extent to which team members are attracted to the team & motivated 2 remain part of it |
brain power |
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Team Diversity |
blank represents the differences in ability, experience, personality, or any other factor on a team |
different types of people |
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Conflict |
teams can experience blank where there is an antagonistic interaction between parties |
tension |
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Team |
a small # of people w/ complementary skills who are committed to a common purpose, |
type of team |
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Problem Solving Teams |
temporary combinations of workers who gather to solve a specific problem & then disband are known as blank |
type of team |
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Informal Communication |
when communication occurs outside formally authorized channels w/out regard for the organizations hierarchy of authority, this is called blank |
type of communication |
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Communication |
involves the meaningful exchange of info thru messages |
type of communication |
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Virtual Team |
groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications & info technologies 2 accomplish an organizational task r known as a blank |
telecommunication, video game |
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Formal Communication Channel |
when communication flows thru the chain of command, the blank is in use |
certain channel |
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Team Level |
blank is the average level of ability, experience, personality or any other factor on a team |
assessment |
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Non Verbal Communication |
actions and behaviors also communicate meaning, & are collectively known as blank |
non |
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Listening |
good communication depends a great deal on good blank, the skill of receiving a message & interpreting its meaning accurately |
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Grapevine |
the unofficial internal channel of communication in an organization, which is both fast & surprisingly reliable, is known as blank |
driving to LA |
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Stock Options |
companies granting blank give employees the opportunity 2 buy shares of its stock at a set price during a given period of time |
options
` |
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External Communication |
meaningful exchange of info between an organization & its major audiences is known as blank |
type of communication |
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Cross Functional Team |
a blank is made up of members from different functions, such as production, marketing & finance |
type of team |
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Self Managed Teams |
blank are teams that have the authority to decide how its members complete their daily tasks |
type of team |
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Norm |
a blank is a standard of conduct that is shared by team members & guides their behavior |
rules of some sort |
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Employee Stock Ownership Plan |
linking employee rewards 2 company performance thru the use of a(n) blank gives workers ownership stakes in the company, leading 2 potential profits when the value of their firm increases |
plan |
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Low Context Culture |
in a blank, communication relies on explicit & written messages |
low |
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Affective Conflict |
blank refers to the emotional reactions that can occur when disagreements become personal rather than professional |
type of conflict |
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High Context Culture |
a blank is one in which communication depends as much on everything that surrounds the message as it does on the content of the message itself |
culture |
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Cognitive Conflict |
blank focuses on problem related differences of opinion, & reconciling these differences strongly improves team performance |
conflict |
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Empowerment |
blank gives employees authority & responsibility 2 make decisions about their work w/out traditional managerial approval & control |
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Forming stage of development |
orientation, breaking the ice. Leader facilitates social interchanges |
stage of development |
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Storming stage of development |
conflict, disagreement. Leader encourages participation., differences surface. |
stage of development |
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Norming stage of development |
Establishment of order & cohesion. Leader helps clarify team roles, norms & values` |
stage of development |
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Performing stage of development` |
Cooperation, problem solving. Leader facilitates task accomplishment. |
stage of development |
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Adjourning stage of development |
Task completion. Leader brings to closure, signifies completion. |
stage of development |
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Judiciary |
Court system, or branch of government that is responsible for settling disputes by applying laws |
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Law |
Standard set by government and Society in the form of either legislation or custom |
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Common law |
Body of law arising out of judicial decisions, some of which can be traced back to early England |
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Statutory law |
Renton law, including state and federal Constitution, legislative enactments, treaties of the federal government, and ordinances of local governments |
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International law |
The numerous regulations that govern International Commerce |
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Business law |
Aspects of law that most directly influence and regulate the management of business activity |
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Contract |
Legally enforceable agreement between two or more parties regarding a specified act or thing |
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Sales law |
Law governing the sale of goods or services for money or on credit |
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Trademark |
Words, symbols, or other designations used by firms to identify their offerings |
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Patent |
Legal protection that guarantees an inventor exclusive rights to an invention for 17 years |
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Copyright |
Legal protection of written or printed material such as books, designs, cartoons, photos, computer software, music, and videos |
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Tort |
Civil wrong inflicted on one person or the person's property by another person |
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Bankruptcy |
Legal non-payment of financial obligations |
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Tax |
Assessment by a governmental unit |
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Risk management |
Calculations and actions a firm takes to recognize and deal with a real or potential risk to its survival |
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Rule of indemnity |
Requirement that the insured cannot collect more than the amount of the loss and can I collect for the same loss more than once |
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Law of large numbers |
Concept that seemingly random events will follow predictable patterns if enough events are observed |
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