Intro To Business Chapter 15 Test

Front 1

consumers pay product testing organizations such as Underwriters Laboratories to test products and services

Back 1

False

Front 2

online information has become a very valuable resource for consumers

Back 2

True

Front 3

advertisements are a completely unhelpful source of information about products

Back 3

False

Front 4

store brand products often offer quality equal to national brand products

Back 4

True

Front 5

products displayed near cash registers are often purchased by impulse buyers

Back 5

True

Front 6

one of the main activities of the Food and Drug Administration is to prevent one firm from using unfair practices to force competitors out of business

Back 6

False

Front 7

the right to service mean that a business can never refuse to make a sale to a customer under almost any circumstances

Back 7

False

Front 8

in the U.S., telemarketing is the number one source of fraudulent offers to consumers

Back 8

False

Front 9

if you have a complaint against a business, the first thing you should do is contact the place of purchase

Back 9

True

Front 10

This product testing organization publishes a monthly magazine called consumer reports.

Back 10

consumer union

Front 11

Which of the following is NOT a government agency that supplies consumer information?

Back 11

Association of Home Appliance Manufacturers

Front 12

Product labels can tell consumers

Back 12

the product content, what the product is made of, and how to care for the product

Front 13

An unbranded product sold at a reduced price is called a

Back 13

generic brand

Front 14

A no-frills outlet retailer that often emphasizes the sale of large quantities at reasonable prices is a

Back 14

warehouse club

Front 15

This occurs when consumers are given false information in an effort to make a sale

Back 15

fraud

Front 16

This federal agency has the power to set safety standards and ban or recall hazardous products.

Back 16

Consumer Product Safety Commission

Front 17

A promise by a manufacturing or a dealer that a product is of a certain quality is called a

Back 17

guarantee

Front 18

If you complain about an unsatisfactory purchase by writing an angry letter to the store clerk threatening to have her fired, you are violating the consumer responsibility of

Back 18

being reasonable

Front 19

A legal action by one party on behalf of a group of people who all have the same grievance is

Back 19

a class-action suit

Front 20

Retail store that emphasizes lower prices but offers little personal service.

Back 20

discount store

Front 21

The stage of the purchase decision-making process where you shop for the products and services the could satisfy your needs.

Back 21

evaluate alternatives

Front 22

Traditional retailer that has an extensive product line and emphasizes service.

Back 22

department store

Front 23

The stage of the purchase decision-making process where you state why you intend to buy.

Back 23

identify needs and wants

Front 24

Small food store with accessible location and long operating hours that stocks popular item at higher prices.

Back 24

convince store

Front 25

Type of sale in which regular merchandise is sold with short-term price reductions.

Back 25

promotional sale

Front 26

The final stage of the purchase decision-making process.

Back 26

make the decision

Front 27

Large, full-service food store that carries many brands.

Back 27

supermarket

Front 28

Typer of sale used to eliminate merchandise that stores no longer wish to carry.

Back 28

clearance sale

Front 29

The stage of the purchase decision-making process where you answer questions such as, "How much am I willing to pay?"

Back 29

determine desired satisfaction