Interplay Chapter 7 Listening

Front 1

Advising (236)

Back 1

Giving feedback when approached with another's problem

Front 2

Ambushing (219)

Back 2

Someone who listens carefully so they can attack you later with your statements

Front 3

Analyzing (235)

Back 3

Listener offers an interpretation of speaker's message

Front 4

Attending (220)

Back 4

The psychological process of paying attention, listening.

Front 5

Closed Questions (224)

Back 5

yes or no answers

Front 6

Counterfeit Questions (225)

Back 6

Disguised attempts to send a message, not receive one. Questions that trap the speaker. example: you didn't like that movie, did you?

Also questions that make a statement: are you FINALLY off the phone?

Hidden agendas: are you busy Friday night?

Seeking "Correct" answers: Do I look fat in this dress?

Based on unchecked assumptions: why aren't you listening to me?

Front 7

Defensive Listening (219)

Back 7

Take innocent comments as personal attacks.

Front 8

Empathizing (229)

Back 8

Identifying with the speaker

Front 9

Evaluating (235)

Back 9

Appraises the speaker's thoughts or behaviors

Front 10

Filling in gaps (219)

Back 10

Think what they remember is the whole story. they manufacture information to make it look like they got all of the info, but they distort it.

Front 11

Hearing (212)

Back 11

The process in which sound waves strike the eardrum and cause vibrations which are transmitted to the brain

Front 12

Insulated listening (219)

Back 12

When a topic arises they don't want to listen to, they simply fail to hear or acknowledge it.

Front 13

Listening (211)

Back 13

The process of receiving and responding to other's messages.

Front 14

Listening Fidelity (215)

Back 14

The degree of congruence between what a listener understands and what the message the sender was attempting to communicate.

Front 15

Mindful listening (213)

Back 15

Giving careful and thoughtful attention and responses to the messages we receive.

Front 16

Mindless listening (212)

Back 16

Reacting to others' messages automatically and routinely, without mental investment.

Front 17

Open Questions (224)

Back 17

Allow a variety of extended answers

Front 18

Paraphrasing (227)

Back 18

Feedback that restates the speaker's message in your own words.

Front 19

Pseudolistening (218)

Back 19

Pretending to listen. nodding and smiling

Front 20

Questioning (224)

Back 20

Occurs when listener asks speaker for more information or clarification

Front 21

Remembering (221)

Back 21

The ability to recall information once we've understood it:

number of times we've heard it

how much is stored in the brain

whether it can be rehearsed or not

Front 22

Responding (222)

Back 22

Giving observable feedback to the speaker

Front 23

Selective Listening (218)

Back 23

Only responding to the part of the speaker's remarks that you are interested in, rejecting everything else.

Front 24

Silent Listening (223)

Back 24

staying attentive and nonverbally responsive without offering verbal feedback.

Front 25

Sincere Questions (225)

Back 25

Aimed at understanding others

Front 26

Stage Hogging (218)

Back 26

People who are only interested in expressing their own ideas and don't care about what others have to say.

Front 27

Supporting (231)

Back 27

Responses that reveal the listener's solidarity with the speaker's situation.

Front 28

Understanding (221)

Back 28

Several elements:

Aware of syntax and grammar rules

knowledge about source of message

Context

Listener's mental abilities