Interpersonal Relationships: Therapeutic Communication

Front 1

What is the basic communication process of nursing?

Back 1

1. Start with a message
2. Transmitter encodes the message
3. Encoded message is transmitted
4. Encoded message is received
5. Receiver decodes the message

Front 2

What are the basic elements of the communication process?

Back 2

- Referent (cues, surroundings, environment)
- Sender (delivers message)
- Receiver (receives message)
- Message (content of the conversation)
- Channel (means of conveying and receiving the message)
- Environment (climate)
- Feedback (understanding of the message)

Front 3

What is intrapersonal communication?

Back 3

- self-talk
- people talk to themselves by forming thoughts that influence their perceptions, feelings, behaviors, self-concept, and performance

Front 4

What is Interpersonal communication?

Back 4

- occurs between two people or groups

Front 5

What is Public communication

Back 5

- Interaction of one person with a group of people

Front 6

What are some forms of Verbal Communication?

Back 6

Spoken or written word:
- vocabulary
- denotative or connotative meaning (different meanings of the same word)
- pacing
- intonation
- clarity and brevity
- timing and relevance

Front 7

What are some forms of Non-verbal communication?

Back 7

Messages are sent through body language, not spoken word:
- personal appearance
- posture and gait
- facial expression
- eye contact
- gestures
- territoriality and space

Front 8

What are the phases of the Nurse-Patient Helping Relationship?

Back 8

- Pre-interaction phase (before meeting the pt)
- Orientation (nurse and pt meet for 1st time, sets the tone by asking question, inspecting environment, prioritizing)
- Working (nurse and pt work together to solve problems/achieve goals)
- Termination (nurse and pt end the relationship, evaluate the goals)

Front 9

What is SBAR?

Back 9

- Situation
- Background
- Assessment
- Recommendation

Front 10

How is communication used in the Assessment phase of the nursing process?

Back 10

- physical and emotional
- developmental
- socioeconomic
- language
-gender

Front 11

What are the phases of the Nurse-Patient Helping Relationship?

Back 11

1.) Pre-Interaction (before meeting pt)
2.) Orientation (sets the tone: ask question, inspect environment, prioritize)
3.) Working (nurse and pt work together to solve problems/achieve goals)
4.) Termination (nurse and pt evaluate goals and end relationship)

Front 12

What happens during the Nursing Diagnosis Phase with regards to communication?

Back 12

The following diagnoses may impact communication:
- anxiety
- impaired verbal communication
- compromised family coping
- ineffective coping
- readiness for enhanced family coping
- powerlessness
- impaired social interactions

Front 13

What happens during the Planning phase with regards to communication?

Back 13

Nurse Includes:
- goals and outcomes
- setting priorities
- continuity of care

Front 14

What happens during the Implementation phase with regards to communication?

Back 14

Therapeutic Communication Techniques:
- empathy
- active listening
- use of touch
- use of humor

Non-Therapeutic:
- using medical terminology
- sympathy

Front 15

What happens during the Evaluation phase with regards to communication?

Back 15

- Determine if plan was/is appropriate
- evaluate if communication interactions were effective
- review patient's expectations of care
- determine if the patient achieved expectations

Front 16

What does SOLER stand for?

Back 16

- Sit facing patient
- Open posture
- Lean forward
- Establish and maintain eye contact
- Relax