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77 Cards in this Set
- Front
- Back
The tendency to attribute others behaviors to internal causes rather then the social or environmental forces affecting them.
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Fundamental Attribution Error
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In cases where our actions result in noteworthy success, either professional or personal, we typically take the credit for the success by making an internal attribution.
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Self-Serving Bias
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Our primary compulsion during initial interactions is reducing uncertainty about our conversational partners by gathering enough information about them that their communication is rendered predictable and explainable.
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Uncertainty Reduction Theory
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The information we have about different types of personalities and the ways in which traits cluster together.
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Implicit Personality Theories
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A general and global impression of a person that's wither positive or negative.
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Gestalt
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A tendency to place extra emphasis on the first information we take in about the person.
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Primacy Effect
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The tendency to positively interpret nearly anything someone says or does because we have a positive Gestalt of them.
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Halo Effect
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The tendency to negatively interpret nearly anything someone says or does because we have a negative Gestalt of them.
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Horn Effect
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Perceptually categorize people into a social group and then evaluate them based on information we have in our mental schemata.
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Stereotyping
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When we feel into others thoughts and emotions making an attempt to identify with them.
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Empathy
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Social Science
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The scientific study of the mental, behavioral, and relational actions of human beings.
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Linear Communication Model
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Communication is an activity that only flows one direction
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Interactive Communication Model
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Communication as a one way process, but is also influenced by feed back and fields of experience
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Transactional Communication Model
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Communication is not linear but multidirectional
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Interpersonal Communication
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Dynamic form of communication between two or more people
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I-thou
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View someone as another person
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I-It
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View other person as an object
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Impersonal Communication
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exchanges that have a negligible perceived impact on our thoughts, emotions, behaviors, and relationships
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Self-presentation goals
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Goals you have to present yourself in certain ways so that others perceive you as being a particular type of person.
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Instrumental Goals
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Practical Goals you want to achieve through a particular interpersonal encounter
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Relationship goals
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Building, Maintaining, or terminating bonds with others
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Meta-communication
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Communication about Communication
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Communication Skills
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Repeatable behaviors that allow you to improve the quality of your interpersonal encounters
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Interpersonal Relationships
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Emotional, Mental, Physical involvements that you form with others through communication
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Self
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A combo of Self-awareness, Self-concept, and self-esteem.
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Self-Awareness
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Ability to step outside yourself
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Social comparison
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Observing and assigning meaning to others behavior and comparing it to yours
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Self-Concept
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Overall Perception of who you are
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Looking Glass Self
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Self-impact labeling has on our self concept
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Self-Esteem
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Overall value that we assign to ourselfs
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Self-discrepancy Theory
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Self-Esteemed determined by how you compare to two mental standards, Ideal Self and Ought Self
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Ought Self
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Person others expect you to be
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Secure Attachment Style
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Perception that love is dependable, desirable, and predictable
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Anxious Attachment Style
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Received only limited attention. Desire to be loved and an inability to trust love.
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Avoident Attachment Style
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Love only causes pain and unhappiness
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Individualistic Culture
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Focus on themselves and family. Highest good is individual success
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Collectivistic Culture
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Goals of group over individual
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Social Penetration Theory
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Self as "onion-skin structure" consisting of layers
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Relational Dialectics
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Comparing impulses between ourselves and our feelings towards others
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Perception
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Selecting, Organizing, and interpreting information from our senses
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Selection
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First step of perception. Focusing attention on certain sights or smells in our environment
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Salience
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Degree to which particular people or aspects of their communication attract our attention
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Organization
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Second step of perception. Structure information you have taken in into a coherent pattern
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Punctuation
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Organize in Chronological Order
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Interpretation
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Assigning meaning to the in formation we have selected
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Schemata
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mental structures containing information defining concepts characteristics as well as those characteristics interrelationships
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Attributions
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Explanations for others comments or behaviors
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Actor observer effect
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tendency for people to make external attributions regarding their own behavior
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ingroupers
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people fundamentally similar to us
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outgroupers
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people not fundamentally similar to us
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personality
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an individuals way of thinking, feeling, and acting based on traits they posses.
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Interpersonal Impressions
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Mental pictures of who people are and how we feel about them
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Positivity bias
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Gestalts are more likely to be positive then negative
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Negativity Affect
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Place emphasis on the negative information we receive about others
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Algebraic Impressions
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Carefully evaluating each new thing we learn about a person
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Emotion
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An intense reaction to an event that involves interpreting the meaning of the event
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emotion-sharing
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talk about emotional experiences with our relationship partners
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emotional contagion
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When an emotion spreads from one person to the next
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Primary Emotions
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Emotions that involve unique and consistent behavioral displays
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Blended emotions
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When an event triggers two or more primary emotions
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feelings
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Short term emotional reactions to events that generate only limited arousal
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Moods
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low-intensity states
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Display Rules
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Rules about emotions that a culture has agreed on
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Emotional Intelligence
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The ability to interpret your own and others emotions accurately
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Emotion Management
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Attempts to influence which emotions you have, when you have them, and your experience and expressions of them
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Suppression
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Inhibiting thoughts, arousal, and outward behavioral displays of emotion
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Venting
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Allowing emotions to dominate or thoughts and explosively expressing them
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Counter Avoidance
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Avoiding people, places, or events that would provoke unwanted emotions
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counter Structuring
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Intentionally avoiding certain topics to avoid experiencing unwanted emotions
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Attention Focus
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devoting attention only to aspects of an event that you know will not provoke any unwanted emotions
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Deactivation
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desensitizing yourself to emotional experiences
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Reappraisal
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Changing how you think about the meaning of emotion-eliciting situations
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Passion
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Blend of Surprise and Joy
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Chronic Hostility
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Suppressing anger all the time leaving yourself in a constant state of arousal and negative thinking
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Catharsis
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Openly expressing your emotions enables you to purge them
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Jefferson Strategy
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Count slowly to 10 when your angry before you say something
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Supportive Communication
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Sharing messages that express emotional support and offer personal assistance
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