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77 Cards in this Set

  • Front
  • Back
The tendency to attribute others behaviors to internal causes rather then the social or environmental forces affecting them.
Fundamental Attribution Error
In cases where our actions result in noteworthy success, either professional or personal, we typically take the credit for the success by making an internal attribution.
Self-Serving Bias
Our primary compulsion during initial interactions is reducing uncertainty about our conversational partners by gathering enough information about them that their communication is rendered predictable and explainable.
Uncertainty Reduction Theory
The information we have about different types of personalities and the ways in which traits cluster together.
Implicit Personality Theories
A general and global impression of a person that's wither positive or negative.
Gestalt
A tendency to place extra emphasis on the first information we take in about the person.
Primacy Effect
The tendency to positively interpret nearly anything someone says or does because we have a positive Gestalt of them.
Halo Effect
The tendency to negatively interpret nearly anything someone says or does because we have a negative Gestalt of them.
Horn Effect
Perceptually categorize people into a social group and then evaluate them based on information we have in our mental schemata.
Stereotyping
When we feel into others thoughts and emotions making an attempt to identify with them.
Empathy
Social Science
The scientific study of the mental, behavioral, and relational actions of human beings.
Linear Communication Model
Communication is an activity that only flows one direction
Interactive Communication Model
Communication as a one way process, but is also influenced by feed back and fields of experience
Transactional Communication Model
Communication is not linear but multidirectional
Interpersonal Communication
Dynamic form of communication between two or more people
I-thou
View someone as another person
I-It
View other person as an object
Impersonal Communication
exchanges that have a negligible perceived impact on our thoughts, emotions, behaviors, and relationships
Self-presentation goals
Goals you have to present yourself in certain ways so that others perceive you as being a particular type of person.
Instrumental Goals
Practical Goals you want to achieve through a particular interpersonal encounter
Relationship goals
Building, Maintaining, or terminating bonds with others
Meta-communication
Communication about Communication
Communication Skills
Repeatable behaviors that allow you to improve the quality of your interpersonal encounters
Interpersonal Relationships
Emotional, Mental, Physical involvements that you form with others through communication
Self
A combo of Self-awareness, Self-concept, and self-esteem.
Self-Awareness
Ability to step outside yourself
Social comparison
Observing and assigning meaning to others behavior and comparing it to yours
Self-Concept
Overall Perception of who you are
Looking Glass Self
Self-impact labeling has on our self concept
Self-Esteem
Overall value that we assign to ourselfs
Self-discrepancy Theory
Self-Esteemed determined by how you compare to two mental standards, Ideal Self and Ought Self
Ought Self
Person others expect you to be
Secure Attachment Style
Perception that love is dependable, desirable, and predictable
Anxious Attachment Style
Received only limited attention. Desire to be loved and an inability to trust love.
Avoident Attachment Style
Love only causes pain and unhappiness
Individualistic Culture
Focus on themselves and family. Highest good is individual success
Collectivistic Culture
Goals of group over individual
Social Penetration Theory
Self as "onion-skin structure" consisting of layers
Relational Dialectics
Comparing impulses between ourselves and our feelings towards others
Perception
Selecting, Organizing, and interpreting information from our senses
Selection
First step of perception. Focusing attention on certain sights or smells in our environment
Salience
Degree to which particular people or aspects of their communication attract our attention
Organization
Second step of perception. Structure information you have taken in into a coherent pattern
Punctuation
Organize in Chronological Order
Interpretation
Assigning meaning to the in formation we have selected
Schemata
mental structures containing information defining concepts characteristics as well as those characteristics interrelationships
Attributions
Explanations for others comments or behaviors
Actor observer effect
tendency for people to make external attributions regarding their own behavior
ingroupers
people fundamentally similar to us
outgroupers
people not fundamentally similar to us
personality
an individuals way of thinking, feeling, and acting based on traits they posses.
Interpersonal Impressions
Mental pictures of who people are and how we feel about them
Positivity bias
Gestalts are more likely to be positive then negative
Negativity Affect
Place emphasis on the negative information we receive about others
Algebraic Impressions
Carefully evaluating each new thing we learn about a person
Emotion
An intense reaction to an event that involves interpreting the meaning of the event
emotion-sharing
talk about emotional experiences with our relationship partners
emotional contagion
When an emotion spreads from one person to the next
Primary Emotions
Emotions that involve unique and consistent behavioral displays
Blended emotions
When an event triggers two or more primary emotions
feelings
Short term emotional reactions to events that generate only limited arousal
Moods
low-intensity states
Display Rules
Rules about emotions that a culture has agreed on
Emotional Intelligence
The ability to interpret your own and others emotions accurately
Emotion Management
Attempts to influence which emotions you have, when you have them, and your experience and expressions of them
Suppression
Inhibiting thoughts, arousal, and outward behavioral displays of emotion
Venting
Allowing emotions to dominate or thoughts and explosively expressing them
Counter Avoidance
Avoiding people, places, or events that would provoke unwanted emotions
counter Structuring
Intentionally avoiding certain topics to avoid experiencing unwanted emotions
Attention Focus
devoting attention only to aspects of an event that you know will not provoke any unwanted emotions
Deactivation
desensitizing yourself to emotional experiences
Reappraisal
Changing how you think about the meaning of emotion-eliciting situations
Passion
Blend of Surprise and Joy
Chronic Hostility
Suppressing anger all the time leaving yourself in a constant state of arousal and negative thinking
Catharsis
Openly expressing your emotions enables you to purge them
Jefferson Strategy
Count slowly to 10 when your angry before you say something
Supportive Communication
Sharing messages that express emotional support and offer personal assistance