Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
32 Cards in this Set
- Front
- Back
|
Advising |
The most common reaction when approached with another's problem. |
|
|
Ambushing |
Gathering information to be used to attack what you have to say. |
|
|
Analytical listening |
Concerned about attending to the full message before coming to judgement. |
|
|
Analyzing |
The listener offers an interpretation of a speaker's message. |
|
|
Attending |
A psychological process of selection. |
|
|
Closed questions |
Only allow a limited range of answers. |
|
|
Counterfeit questions |
Disguised attempts to send a message, not receive one. |
|
|
Critical listening |
Evaluating messages. |
|
|
Defensive listening |
Taking innocent comments as personal attacks. |
|
|
Empathizing |
A response listeners use when they want to show that they identify with a speaker. |
|
|
Evaluating |
Appraises the sender's thoughts or behaviors in some way. |
|
|
Filling in gaps |
Manufacturing information to make it seem like they have the full story. |
|
|
Hearing |
The process in which sound waves strike the ear drum. |
|
|
Insulated hearing |
Listeners avoid hearing information that they would rather not listen to. |
|
|
Listening |
The process of receiving and responding to others' messages. |
|
|
Listening fidelity |
Describes the degree of congruence between what a listener understands and what the message sender was attempting to communicate. |
|
|
Mindful listening |
Giving careful and thoughtful attention and responses to the messages we receive. |
|
|
Mindless listening |
Reacting to others' messages automatically and routinely. |
|
|
Open questions |
Allows a variety of extended responses. |
|
|
Paraphrasing |
Restates in your own words the message you thought the speaker sent. |
|
|
Pseudolistening |
An imitation of real listening. Pretending to pay attention. |
|
|
Questioning |
Asking the speaker for additional information. |
|
|
Relational listening |
Concerned with building emotional closeness with others. |
|
|
Remembering |
The ability to recall information that we have understood. |
|
|
Responding |
Giving observable feedback to the sender. |
|
|
Selective listening |
Only responding to remarks that interest them. |
|
|
Silent listening |
Staying attentive and nonverbally responsive without offering any verbal feedback. |
|
|
Sincere questions |
Questions aimed at understanding others. |
|
|
Stage hogging |
Interested in expressing their ideas and don't care about what anyone else has to say. |
|
|
Supporting |
Reveals the listener's solidarity with the speaker's situation. |
|
|
Task-oriented listening |
Concerned with efficiency and accomplishing the job at hand. |
|
|
Understanding |
Composed of several elements so that the listener can interpret the context, the source, and knowledge about the subject. |
