International Management Chapter 4

Front 1

Vad är kommunikationtsprocessen?

Back 1

Start vid Sender(Encodes meaning) than to Medium(Message) which has to go throw the noise(different views for every people) if you get throw the noise it will result into the Reciever that will decode the meaning(according to the individs thoughts). If the Reciver understands it right he will return feedback to the sender.

Front 2

Name the cultural variables in communication?

Back 2

1.Attitudes underlie our behavior, communication, and interpretation, 2. social organizations include one’s nation, tribe, religious sect, or profession. 3. Thought Patterns, not the same in every country. 4.Roles, Cultures differ in terms of their perceptions regarding who should make decisions and who has responsibility for what.
5. Language, when people dont speak the same language or speak same language but the meaning doesnt is the same.

Front 3

What is nonverbal communication?

Back 3

Kinesic - communication through body movements
Proxemics—the influence of proximity and space on communication—both personal space and office space or layout
Paralanguage—how something is said rather than the content
Object language/material culture—the way we communicate through material artifacts
Monochronic cultures (Switzerland, Germany, United States): time is experienced in a linear way
Polychronic cultures (Latin Americans, Arabs): tolerate many things happening simultaneously and may focus on several things at once

Front 4

How to Managing Cross-Cultural Communication?

Back 4

Develop cultural sensitivity
Anticipate the meaning the receiver will get.
Careful encoding
Use words, pictures, and gestures.
Avoid slang, idioms, regional sayings.
Selective Transmission
Build relationships, face-to-face if possible.
Careful decoding of feedback
Get feedback from multiple parties.
Improve listening and observation skills.
Follow-up actions