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37 Cards in this Set

  • Front
  • Back
5 steps of Conversation
opening, feedforward,buisness,feedback,closing.
Phatic communication
A message that establishes a connection between two people and opens up the channels for more meaningful interaction.
first step in a convo, unsually with a greeting
info, so on
the substance or focus of the conversation.
the reverse of feedforward
the goodbye, reveals how satisfied you are with the conversation.
Conversational management
initiating, mainting, and closing conversations.
self references
say something about yourself, i.e. name, rank, serial number.
other references
say something about other person or ask a question (didnt we meet at charlies?)
conversational maxims
principles that speakers and listeners in the US and many other cultures follow in convo.
communication in which one speaks and others listen
2 way speaking
conversational turns
the changing of the speaker or listener role during conversation.
Speaker cues
turn maintainting cues, designed to help you maintain the speakers role.
listener cues
as a listener you can regulate the conversation by using a variety of cues.
turn taking cues
let the speaker know that you'd like to take a turn as speaker.
Closing conversations
sumarize, state desire to end conversation,refer to future interaction, ask for closure, state tat you enjoyed the interaction.
a statement that aims to ensure that your message will be understood and will not reflect negatively on you.
helps establish you special qualifications.
explanations or actions that lessen the negative implications of an actors performance.
initiating conversations is often accomplished with
self references, other references, rational references, and context references.
Maintaining conversations depends on the priciples of
co-operation; the maxims of quantity, quality, relation, and manner; the principle of dialogue, and the principle of turn taking
closing conversations is done by
reflecting back, stating desire to end convo, referring to future interactions, asking for closure, and expressing pleasure with interaction.
relationships dialectics theory
all relationships can be defined by a series of opposites.
perceptual contact-
see hear or smell that person.
interactional contact
contact is superficial and relatively impersonal.
a sense of mutuality, of being connected develops.
you commit yourself still further to the other person and establish a relationship in which this individual becomes your best or closest friend.
security anxiety
leads to worry they will leave
fulfillment anxiety
fear you wont have a fulfilling relationship
social penetration theory
the degree in depth and breadth of your relationships.
relationship deterioration
characterized by a weakness of the bonds between the friends and lovers.
intrapersonal disatisfaction
personal disatisfaction
interpersonal deterioratin
breakin it down.
relationship dissolution
bonds are broken, intrapersonal seperation at first then mutual.
stages in interpersonal relationships
contact stage, involvement stage, intimacy stage, deterioration stage, repai stage, dissolution stage.