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37 Cards in this Set
- Front
- Back
5 steps of Conversation
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opening, feedforward,buisness,feedback,closing.
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Phatic communication
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A message that establishes a connection between two people and opens up the channels for more meaningful interaction.
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Opening
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first step in a convo, unsually with a greeting
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Feedforward
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info, so on
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business
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the substance or focus of the conversation.
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feedback
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the reverse of feedforward
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closing
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the goodbye, reveals how satisfied you are with the conversation.
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Conversational management
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initiating, mainting, and closing conversations.
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self references
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say something about yourself, i.e. name, rank, serial number.
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other references
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say something about other person or ask a question (didnt we meet at charlies?)
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conversational maxims
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principles that speakers and listeners in the US and many other cultures follow in convo.
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monologue
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communication in which one speaks and others listen
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dialogue
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2 way speaking
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conversational turns
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the changing of the speaker or listener role during conversation.
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Speaker cues
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turn maintainting cues, designed to help you maintain the speakers role.
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listener cues
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as a listener you can regulate the conversation by using a variety of cues.
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turn taking cues
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let the speaker know that you'd like to take a turn as speaker.
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Closing conversations
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sumarize, state desire to end conversation,refer to future interaction, ask for closure, state tat you enjoyed the interaction.
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disclaimer
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a statement that aims to ensure that your message will be understood and will not reflect negatively on you.
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credentialing
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helps establish you special qualifications.
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excuses
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explanations or actions that lessen the negative implications of an actors performance.
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initiating conversations is often accomplished with
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self references, other references, rational references, and context references.
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Maintaining conversations depends on the priciples of
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co-operation; the maxims of quantity, quality, relation, and manner; the principle of dialogue, and the principle of turn taking
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closing conversations is done by
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reflecting back, stating desire to end convo, referring to future interactions, asking for closure, and expressing pleasure with interaction.
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relationships dialectics theory
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all relationships can be defined by a series of opposites.
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perceptual contact-
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see hear or smell that person.
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interactional contact
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contact is superficial and relatively impersonal.
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involvment
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a sense of mutuality, of being connected develops.
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intimacy
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you commit yourself still further to the other person and establish a relationship in which this individual becomes your best or closest friend.
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security anxiety
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leads to worry they will leave
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fulfillment anxiety
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fear you wont have a fulfilling relationship
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social penetration theory
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the degree in depth and breadth of your relationships.
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relationship deterioration
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characterized by a weakness of the bonds between the friends and lovers.
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intrapersonal disatisfaction
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personal disatisfaction
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interpersonal deterioratin
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breakin it down.
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relationship dissolution
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bonds are broken, intrapersonal seperation at first then mutual.
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stages in interpersonal relationships
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contact stage, involvement stage, intimacy stage, deterioration stage, repai stage, dissolution stage.
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