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34 Cards in this Set

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Benchmarking
The process of continuously measuring system results, comparing those results to ooptimal system performance, and identifying steps and procedure to improve system performance
Benchmark
Baseline values the system seeks to attain
Business process
A standardized set of activities that accomplish a specific task, such as processing a customers order.
Business to Business Marketplace
An internet based service that brings togeteher many buyers and sellers
Buyer power
High when buyers have many choices of whom to buy from and low when their choices are few.
Chief Information Officer (CIO)
responsible for over seenng all uses of info tech and sensuring the strategic alignment of IT with business goals and objectives
Chief privacy officer (CPO)
Responsibel for ensuring the ethical and legal use of information within an organization
Chief security officer (CSO)
Respobsible for ensurith the security of IT systems and developing strategies and IT safe guards against attacks from hackers and viruses
Chief technology officer (CTO)
Respobsible for ensuring the throughput, speed, accuracy availability and reliablility of an organiztion's info tech.
Competitive advantage
A product or service t5hat an organization's customers place a greate rvaule on thean similar offereings from a competitor.
Data
Raw facts that describe the characteristics of an event.
Effectiveness IT Metrics
Measurs the impact It has on business processes and activities including customer satisfaction, conversiton rates, and sell through increases
Efficiencey IT Metrics
Measures the performance of the IT system itself including throughput, speed, and availability.
Environmental scanning
The acquisition and analysis of evtns and trends in the environment external to an organiztion
First-mover advantage
An organiztion can significantly impact its market share by being the first tomarket with a competitive advantage
Five Forces Model
Helps determin the relatie attractiveness of an industry
Information
Data converted into a meaningful and useful context
Information Technology (IT)
Any computer-based tool that people use to work with infomration and support the informtion and information-processing needs of an organiztion
Key performance indicators (KPIs)
Measurs that are tied to business drivers
Loyalty Program
rewards customers based on the amount of business they do with a particular organization
Management information systems (MIS)
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization
Private Exchange
A B2B marketplace in which a single buyer posts its need then opens the bidding to any supplier who would care to bid
Response Time
The time it takes to respond to user4 interactions such as a mouse click
Reverse Auction
An auction format in whcih increasingly lower bids are soliciited from organiztions willing to supply the diserd product or services at an increasingly lower price
Rivalry among existing competitors
High when competition is fierce in a market and low when competition is more complacent
Supplier Power
High when buyers have few choices of whom to buy from and how low when their choices are many
Switching Cost
the costs that can make customers reluctant to switch to another product or service
System availability
Number of hours a system is available for users
threat of new entrants
High when it is easy for new competitiors to enter a market and low when there are signifacnt entry barriers to entering a market
Threat of substiute products or services
High wehn there are many alternatives to a product or service and low when there are few alternatives from which to choose
Throughput
The amount of information that can travel through a system at any point in time
Transaction speed
Amount of time a system takes to perform a transaction
Value Chain
Views an organiztion as a series of processes oeach of which adds value to the product or service for each customer
Web traffic
Includes a host of benchmarks such as the number of page views the number of unique visitors, and the average time spent viewing a web page.