Information Systems Ch. 1

Front 1

Benchmarking

Back 1

The process of continuously measuring system results, comparing those results to ooptimal system performance, and identifying steps and procedure to improve system performance

Front 2

Benchmark

Back 2

Baseline values the system seeks to attain

Front 3

Business process

Back 3

A standardized set of activities that accomplish a specific task, such as processing a customers order.

Front 4

Business to Business Marketplace

Back 4

An internet based service that brings togeteher many buyers and sellers

Front 5

Buyer power

Back 5

High when buyers have many choices of whom to buy from and low when their choices are few.

Front 6

Chief Information Officer (CIO)

Back 6

responsible for over seenng all uses of info tech and sensuring the strategic alignment of IT with business goals and objectives

Front 7

Chief privacy officer (CPO)

Back 7

Responsibel for ensuring the ethical and legal use of information within an organization

Front 8

Chief security officer (CSO)

Back 8

Respobsible for ensurith the security of IT systems and developing strategies and IT safe guards against attacks from hackers and viruses

Front 9

Chief technology officer (CTO)

Back 9

Respobsible for ensuring the throughput, speed, accuracy availability and reliablility of an organiztion's info tech.

Front 10

Competitive advantage

Back 10

A product or service t5hat an organization's customers place a greate rvaule on thean similar offereings from a competitor.

Front 11

Data

Back 11

Raw facts that describe the characteristics of an event.

Front 12

Effectiveness IT Metrics

Back 12

Measurs the impact It has on business processes and activities including customer satisfaction, conversiton rates, and sell through increases

Front 13

Efficiencey IT Metrics

Back 13

Measures the performance of the IT system itself including throughput, speed, and availability.

Front 14

Environmental scanning

Back 14

The acquisition and analysis of evtns and trends in the environment external to an organiztion

Front 15

First-mover advantage

Back 15

An organiztion can significantly impact its market share by being the first tomarket with a competitive advantage

Front 16

Five Forces Model

Back 16

Helps determin the relatie attractiveness of an industry

Front 17

Information

Back 17

Data converted into a meaningful and useful context

Front 18

Information Technology (IT)

Back 18

Any computer-based tool that people use to work with infomration and support the informtion and information-processing needs of an organiztion

Front 19

Key performance indicators (KPIs)

Back 19

Measurs that are tied to business drivers

Front 20

Loyalty Program

Back 20

rewards customers based on the amount of business they do with a particular organization

Front 21

Management information systems (MIS)

Back 21

The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization

Front 22

Private Exchange

Back 22

A B2B marketplace in which a single buyer posts its need then opens the bidding to any supplier who would care to bid

Front 23

Response Time

Back 23

The time it takes to respond to user4 interactions such as a mouse click

Front 24

Reverse Auction

Back 24

An auction format in whcih increasingly lower bids are soliciited from organiztions willing to supply the diserd product or services at an increasingly lower price

Front 25

Rivalry among existing competitors

Back 25

High when competition is fierce in a market and low when competition is more complacent

Front 26

Supplier Power

Back 26

High when buyers have few choices of whom to buy from and how low when their choices are many

Front 27

Switching Cost

Back 27

the costs that can make customers reluctant to switch to another product or service

Front 28

System availability

Back 28

Number of hours a system is available for users

Front 29

threat of new entrants

Back 29

High when it is easy for new competitiors to enter a market and low when there are signifacnt entry barriers to entering a market

Front 30

Threat of substiute products or services

Back 30

High wehn there are many alternatives to a product or service and low when there are few alternatives from which to choose

Front 31

Throughput

Back 31

The amount of information that can travel through a system at any point in time

Front 32

Transaction speed

Back 32

Amount of time a system takes to perform a transaction

Front 33

Value Chain

Back 33

Views an organiztion as a series of processes oeach of which adds value to the product or service for each customer

Front 34

Web traffic

Back 34

Includes a host of benchmarks such as the number of page views the number of unique visitors, and the average time spent viewing a web page.