Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
36 Cards in this Set
- Front
- Back
|
Collection of people and other sources established to accomplish a set of goals |
Organization |
|
|
Has inputs, processing mechanisms, outputs, and feedback. |
Organization |
|
|
Series of activities that includes inbound logistics, warehouse and storage, and production. |
Value Chain |
|
|
Helps determine what supplies are required for the value chain and what quantities are needed to meet customer demand. |
Supply Chain Management |
|
|
Helps companies manage all aspect of customer encounters, including marketing and advertising. |
Customer Relationship Management |
|
|
-Major understandings and assumptions |
Organizational Culture |
|
|
The understandings are often not stated or documented as goals or formal policies. |
Organizational culture |
|
|
How organizations plan for, implement, and handle change. |
Organizational Change |
|
|
Can be sustaining or disruptive |
Organizational Change |
|
|
Specifies factors that can lead to higher acceptance and usage of technology |
Technology Acceptance Model (TAM) |
|
|
Measure of widespread use of technology |
Technology Diffusion |
|
|
Extent to which technology permeates a department |
Technology Infusion |
|
|
3 stages of Performance-Based Information Systems |
1. Reduce costs and improve productivity 2. Ignore revenue potential, not looking for opportunities to use info systems to increase sales 3. Companies carefully consider both strategic advantage costs. |
|
|
Output achieved by input required |
Productivity |
|
|
Higher output for a given level of input |
Greater Productivity |
|
|
Lower output for a given level of input |
Lower Productivity |
|
|
Increase in profits |
Earnings Growth |
|
|
Percentage of sales in relation to total market |
Market share |
|
|
Based on feedback from internal and external users |
Customer awareness and satisfaction |
|
|
Sum of all costs over the life of the information system |
Total Cost of Ownership |
|
|
People who create, use, and disseminate knowledge |
Knowledge workers |
|
|
Primary responsibilities in information systems |
Operations Systems development Support Information service units |
|
|
Focuses on the efficiency of IS functions |
Operations |
|
|
Focuses on development projects and ongoing maintenance and review |
Systems Development |
|
|
Provides user assistance, data administration, user training, web administration |
Support |
|
|
Miniature IS department attached and directly reporting to a functional area in a large organization. |
Information service units |
|
|
Typical IS Titles and Functions |
-Chief information officer -LAN Administrators -Internet Careers |
|
|
Employs IS department's equipment and personnel to help the organization attain its goals |
Chief Information Officer |
|
|
Set up and manage the network hardware, software, and security processes |
LAN Administrators |
|
|
New and exciting careers have developed in security and fraud detection and prevention |
-Chief information and security officer -Chief privacy officer |
|
|
Global Challenges in Information Systems |
1. Cultural Challenges 2. Language Challenges 3. Time and distance Challenges 4. Infrastructure Challenges 5. Currency Challenges 6. Product and Service Challenges 7. Technology transfer issues 8. State, regional, national laws 9. Trade Agreements |
|
|
Industries that have a particularly strong link to science and technology |
Knowledge- and Technology-Intensive Industries |
|
|
KTI Industries have become a major part of the global economy. Value added of these industries was almost ____ in ___ representing ___ of world GDP. |
$16 trillion, 2007, 29% |
|
|
Increase in the worldwide share of KTI indistries was concentrated in 5 regional/national economies, which conduct 90percent of global r and d |
USA EU Japan Asia-9 China |
|
|
5 knowledge intensive service industries |
Financial Business Communications services Education Health services |
|
|
5 high technology manufacturing services |
Aerospace Pharmaceuticals Computers and office machinery Communications equipment Scientific (medical, precision, and optical) instruments |
