Info Final Exam

Front 1

information systems that allow companies to integrate information across operations on a company wide basis

Back 1

enterprise syster

Front 2

support functional area, business processes, and decesion making within an organization

Back 2

internal focus systems

Front 3

Corrdinate buisness processes with customers, suppliers, buisness partners, and others who operate outside and organizations boundaries

Back 3

externally focused system

Front 4

system that communicates across organiztional boundaries

Back 4

interorganizational systems

Front 5

inbound logistics, operations and manufacturing, outbound logistics, marketing and sales, and customer service

Back 5

Core activites

Front 6

business activities that enable primary activities to take place

Back 6

support activities

Front 7

collection of interlocking company value chains

Back 7

value system

Front 8

information that is received from another organization

Back 8

upstream information flow

Front 9

information that is produced by a company and sent along to another organization

Back 9

downstream information flow

Front 10

software programs written by third party vendors for the needs of many different users and organizations

Back 10

packaged applications

Front 11

software programs that are designed and developed exclusively for a specefic organization

Back 11

custom applications

Front 12

sytems that focus on the specefic needs f individual departments not designed to communicate with other systems in the organization

Back 12

stand alone applications

Front 13

older stand alone computer systems within an organization with older versions of application that are either fast approaching or beyond the end of their useful life within an organization

Back 13

legacy sytems

Front 14

transfers info stored on legacy system to a new intergraded computing platform

Back 14

conversion

Front 15

components that can be selected and implemented as needed

Back 15

modules

Front 16

features and modules that an enterprise system comes with out of the box

Back 16

vanailla software

Front 17

systemaicstrucutred improvemenapproach by all or part of an oranization whereby people critcally examine, rethink and redesgn business prcesses in order to achieve dramaticimprovements in one or more performance measures

Back 17

buisness process managment

Front 18

applications that inegrate business activities across departmental boundaries

Back 18

enterprize resource planning

Front 19

important internal actiites of the organization for producing their products and servies

Back 19

ERP core components

Front 20

suppport the primary eternal activities of the organization deaing with suppliers and consumers

Back 20

ERP extended components

Front 21

corporate level strategy to creat and mintain through the introducton of realiable systems processesand procedures lastng realationships with customersby concntrting on downstream information flows

Back 21

custome realationship management

Front 22

enables diret interaction wit customers

Back 22

front office system

Front 23

provide analysis necessary to more effectively manage te sales secice and marketing activities

Back 23

back door office syster

Front 24

helps a company in the execution of the rm strtedy by improving the mangement of markiting campaigns

Back 24

enrprise markting managemet

Front 25

focses on alyzing customer behavior and perceptions in order to provide the busines intelligence necessary toidetify new opporunitieand to provie superior customer serice

Back 25

analytical CRM

Front 26

flow of materials from supplers to acompany

Back 26

supply network

Front 27

problems such as excessive inventories, innaacutrate manuacturing capcity plans and missed production schedule can cause a hue rippe effect that lead to degradations in ofitablility and poor customer service

Back 27

bullwhip effect

Front 28

improve corrdinationof suppliers, product or service production, and distribution

Back 28

supply chain mangaement

Front 29

sales fore automation is most closely associated wit?

Back 29

customer relationship management

Front 30

what is commonly used to refer to the proceures of supplies that a company uses?

Back 30

supply network

Front 31

Streamline the flow of information between companies

Back 31

Interorganizational systems

Front 32

what are the five core activities?

Back 32

inbound logistics
outbound logistics
operations and manufacturing
marketing and sales
customer service

Front 33

what are the five support activities?

Back 33

administrative activities
human resources activities
infrastructure activites
technology developement
procurement

Front 34

support primary external activities

Back 34

extended components

Front 35

what are the core components?

Back 35

financial
operational
human resource management

Front 36

is customer relationship management upstream or downstream?

Back 36

downstream

Front 37

what are the four stratagies of customer relationship management?

Back 37

customer service
employee training
data collection analysis and sharing
policy and business process

Front 38

automate service requests, complaints, product returns, and information requests

Back 38

customer service and support

Front 39

what are the three architectures

Back 39

analytical
operational
collaborative

Front 40

supply chain management is up or downstream?

Back 40

upstream