Industrial/organizational Psychology

Front 1

5 steps for effective training program?

Back 1

1. Cond. training assessment
2. Set objectives
3. Design Training
4. Deliver Training
5. Evaluate Training

Front 2

3 levels of training needs assessment

Back 2

Organizational, job, and person levels

Front 3

Application of training back to the job itself is called?

Back 3

Transfer of training

Front 4

Define "Identical Elements"

Back 4

Job elements are identical to training elements

Front 5

The Purpose of overlaping is to get people to achieve the state of ____ in doing job tasks.

Back 5

Automaticity

Front 6

Diference between massed training and spaced training and which is more effective?

Back 6

Massed: Training sessions long in duration but during a short time. (BEST)
Spaced: Short sessions and spread over time.

Front 7

Major disadvantage of E-learning?

Back 7

Completion rate is less than 25%

Front 8

Any training method that is self-paced is called?

Back 8

Autoinstruction

Front 9

What are the four types of training criteria (Evaluation)?

Back 9

Training Level:
1- Reactions and
2- Learning
Performance Level:
1- Behavior and
2- Results

Front 10

Three areas in which motivation affects behavior?

Back 10

1. Direction
2. Intensity
3. Persistence

Front 11

Why a need theory is a distal theory?

Back 11

Deals with general needs that are translated into behavior in many ways.

Front 12

What are Maslow's five needs hierarchy theory?

Back 12

1. Physiological
2. Safety
3. Love
4. Esteem
5. Self-Actualization

Front 13

According to Hertzberg, type of factors relevant to job satisfaction and dissatisfaction.

Back 13

Satisfaction: Motivator factors
Dissatisfaction: Hygiene factors

Front 14

State the law of effect.

Back 14

The probability of a behavior increases if it is followed by a reward or reinforcement.

Front 15

List and define the three components that lead to force in the expectancy theory formula.

Back 15

Force: Amount of motivation to engage in a task
Expectany: Subjective probab. that a person has about his ability to do it.
Valences: Value of an outcome or reward to a person
Instrumentality: Subjective probab. that the behavior results in reward.

Front 16

Persons belief that he is capable of accomplishing the task is called

Back 16

Expectancy or 1.0 subjective probability.

Front 17

What are the two components in the equity theory ratio?

Back 17

Outcomes / Inputs

Front 18

Five steps of the action process of German Action theory.

Back 18

1. Desire for something
2. Goal development
3. Plan Generation
4. Plan Execution
5. Feedback

Front 19

A person's own self-fulfilling prophecy concerning his own capabilities is called the?

Back 19

Galatea Effect

Front 20

5 job facets

Back 20

1. Pay
2. Promotion opportunities
3. Fringe Benefits
4. Supervision
5. Co-workers
6. Job Conditions
7. Nature of work
8. Communication
9. Security

Front 21

List Hofstede's four work values that have been used to compare countries.

Back 21

1. Individualism / Collectivistm
2. Masculinity
3. Power Distance
4. Uncertainty avoidance

Front 22

Which job satisfaction instrument has been the most popular with researchers?

Back 22

Job Descriptive Index (JDI)

Front 23

5 core characteristics of the Hackman and Oldham job characteristics model.

Back 23

1. Skill variety
2. Task Identity
3. Task significance
4. Autonomy
5. Task Feedback

Front 24

What is a chronic kicker and who invented the term?

Back 24

Indiv. continually complaining about the job. Found by the Hawthorne researchers.

Front 25

Are men or women more satisfied with their jobs?

Back 25

same

Front 26

Job satisfaction has been well established by researchers to be a cause of...

Back 26

Effort and Job Performance

Front 27

3 types of organizational commitment

Back 27

1. Affective commitment
2. Continuance commitment
3. Normative Commitment

Front 28

Organizational commitment has been found to relate most strongly to...

Back 28

Job Satisfaction, then job scope

Front 29

3 sets of factors that determine job performace?

Back 29

1. Ability
2. Motivation
3. Org. Constraints

Front 30

Big 5 Dimensions of personality?

Back 30

1. Extraversion
2. Emotional Stability
3. Agreeableness
4. Conscientiousness
5. Openness to experience

Front 31

What is the relation between age and job performance

Back 31

Older workers are as productive as younger ones.

Front 32

According to Job characteristics theory, which type of person would perform better in a job that is high in its motivation potential score (MPS)?

Back 32

Those with a high GNS (Growth, need, strenght)

Front 33

Field that deals with interface between people and technology is called?

Back 33

Ergonomics or Engineering Psychology

Front 34

A conceptual understanding of how something works is called?

Back 34

Mental Model

Front 35

What is organizational citizenship behavior, OCB?

Back 35

Behavior that goes beyond the formal requirements of the job and is beneficial for the organization.

Front 36

What are the two major contributors to absence behavior?

Back 36

1. Absence Culture
2. Absence Policies

Front 37

Under what conditions will job satisfaction and intention to quit result in turnover?

Back 37

When unemployment rate is LOW and Alternative Job Opportunities are HIGH

Front 38

Under what conditions will a person who feels frustrated and dissatisfied at work resort to conterproductive behavior CWB?

Back 38

Stressful Job Conditions + injustice = negative emotions ==> CWB