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17 Cards in this Set
- Front
- Back
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Goleman
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Famous for Emotional Intelligence
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Goldratt
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Famous for Critical Chain Method
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Parkinson's Theory
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Theory that states work expands so as to fill the time available for its completion
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Juran
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Defined quality as fitness for use
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Crosby
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Defined quality as conformance to requirements. Famous for ideas such as Quality is free and zero defects are achievable.
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Deming
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Developed Total Quality Mgmt (TQM)
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Shewhart and Deming
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Created the Plan-Do-Check-Act Cycle
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Ishikawa
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Another name for cause and effect diagrams. The first seven tools of quality.
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Taguchi
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Defined the loss function, which states that the loss in value progressively increases as variation increases from the targeted condition.
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Pareto
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Italian economist for whom the Pareto chart is named
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Tuckman
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Famous for defining the five stages of team development
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Maslow
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Defined hierarchy of needs
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McGregor
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Defined Theory X, which states that management views workers negatively and Theory Y, which states that management views workers positively. A critical aspect of Theory X and Theory Y is that the theories are self-fulfilling.
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Ouchi
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Defined Theory Z, which states that employee loyalty can be increased by providing a job for life, etc.
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McClelland
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Defined the Acquired Needs Theory, which consists of the need for achievement, need for power, and need for affiliation.
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Herzberg
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Stated that meeting hygiene Factors is not enough to motivate people. Their motivators must also be addressed to motivate people.
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Vroom
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Defined expectancy theory which states that for people to be motivated, they need to believe they can be successful, that they will be rewarded for their efforts, and that the reward is something they value.
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