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28 Cards in this Set
- Front
- Back
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Address |
9 NW 9 OKC, OK 73102 |
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Phone # |
405.606.7172 |
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Hours |
sun-thur 11-9 Fri/Sat 11-10 |
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Owners |
Steve Mason Marc Dunham |
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GM |
Karrie Evans |
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AGM |
Juan Quixtan |
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Bar manager |
Shane Melton |
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AM |
Alix Rowe |
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Chef de cuisine |
Duran Jackson |
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Vision |
To be the first choice in Mexixan and Tex-Mex dining in downtown OKC. |
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Mission |
Deliver an authentic and memorable dining experience to all of our guests by providing excellent food and service, every time. |
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Values |
Hospitality Excellence Empowerment Honesty&Integrity Empathy |
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Hospitality |
Demonstrate warmth and compassion. Be aware of physical and emotional presence. |
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Excellence |
Always look for ways to improve |
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Empowerment |
Take risks and help your self and company grow. |
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Honesty&Integrity |
Build trust with guests and coworkers |
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Empathy |
Always put your self in someone elses shoes |
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Host responsibilities |
Greet guests Seat guests Ensure proper table rotation Answer the phone Take togo orders Maintain cleanliness of front entrance(menus) |
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Within how many rings should phone be answered? |
3 |
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Server assistant responsibilities |
Greeting guests with chips/salsa. Bussing tables Cleaning restrooms Removing the mats General cleaning |
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To-go order |
Ask for name and # Enter order on tablet Repeat order to guest Tell them it will be ready in 20 Review order is correct and ring all togo Examine each item Chips and salsa come with every order 1 meal kit per entree Staple ticket to outside of bag Take orders to host stand Go through each item with guest Take money/thank them |
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Call-ahead policy |
Day of Nothing bigger than 10 Can be seated as soon as possible |
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Call ahead infor |
Name Number of people Phone # Time |
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At How many people do you give call ahead to manager? |
10 |
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Can you order food togo or use togo cups? |
No |
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What must you do if you're going to be late? |
Call manager |
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If you can make a shift. |
Post on schedulefly, call manager. |
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Schedule requests |
Submit on Schedule fly tuesday befoer week needed off. Include reason. |
