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39 Cards in this Set
- Front
- Back
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Public Safety Answering Point (PSAP)
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Any location or facility at which 9-1-1 calls are answered either by direct calling, rerouting, or diversion.
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Automatic Location Identification (ALI)
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Enhanced 9-1-1 feature that displays address of the party calling to the telecommunicator
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Citizen Band (CB) Radio
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Low-power radio transceiver that operates on the frequencies authorized by the Federal Communications Commission (FCC) for public use.
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Pager
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Compact radio receiver used for providing one-way communications
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Clear Text
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Use of plain English, including certain standard words and phrases. In radio communications transmissions.
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Alarm Assignment
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Predetermined number of fire units assigned to respond to an emergency
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National Fire Incident Reporting System (NFIRS)
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Main source of information (data, statistics) about fires in the U.S.
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NFPA 1001, Standard for Fire Fighter Professional Qualifications
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-Procedures for reporting an emergency
-Record information -Coding procedures -Proofread reports (Pg. 926) |
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Telecommunicator
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Also known as a dispatcher.
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Role of the Telecommunicator
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Full time professional communications specialists, not firefighters. They dispatch emergency responders needed to stabilize the incident.
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How long does a dispatcher have to initiate dispatch?
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1 minute
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Once dispatchers gather necessary info from the caller they?...
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Dispatch the emergency responders needed to stabilize the incident.
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Who must telecommunicators stay in contact with?
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Incident Commander (IC)
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Who can telecommunicators refer calls to?
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-Domestic Abuse Shelters
-American Red Cross -Emergency Housing Shelters -Utility Companies -Language translators -Food Pantries |
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NFPA 1061, Standard for Professional Qualifications for Public Safety Telecommunicator
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-Adjust to different levels of activity
-Handle multitasking -Maintain composure -Deal with verbal abuse |
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Communication Kills
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-Basic reading skills
-Basic writing skills -Basic speaking skills -Ability to follow verbal and written instructions |
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Map Reading (3)
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1) Computer Aided Dispatch (CAD)
2)Automatic Vehicle Location (AVL) 3)Cellular locators - X&Y coordinates w/ Z elevation coordinates |
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Communication Center
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Point at which all information flows, is processed, and acted upon.
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Alarm-Receiving Equipment
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-Public Alerting Systems
-Private Alarm Systems |
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Public Telephone System
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Transmits fire alarms. Can sometimes be the only form of rapid communication.
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Commercial Phone Systems
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-Access the public switch network. Means when a phone is taking off the cradle a dial tone is heard.
-Provide features like hold, caller I.D., call-waiting, conference call, speaker phones, etc,. |
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Direct Lines
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Goes from point A to B.
EX: Telecommunications to a fire station or hospital |
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TDD/TTY/Text Phones
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-Device designed for the hearing or speech-impaired.
-Visually display text |
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Wireless (Cellular)
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When a cell phone makes a call it is routed to the nearest PSAP, although not always in the same jurisdiction.
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Fax Machine
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Converts image, text or diagram into digital signals. Usually sent over a telephone line or radio.
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Radios
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-Can be monitored by the media, and public
-Use self-discipline and good judgement -Plan what you want to say before keying the microphone -Don't use anyone's name |
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Computer-Aided Dispatch (CAD)
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-Can shorten response times
-Reduce radio traffic |
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Recording Information
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Provides a record of transmissions.
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Voice Recorders
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Protect against litigations by providing an accurate account of operations.
Two Types: 1) Intermittent Unit-run only when traffic is on the air. 2) Continuous Unit- run even when no traffic is on the air. |
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Radio Logs
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-Record the incident and location in chronological order.
-Entries are made in military time |
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Receiving Nonemergency Calls from the Public
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-Answer promptly
-Identify yourself and department -Record message -never leave caller on hold -deliver message promptly to intended party or unity -End call courteously allowing caller to hang up first. |
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Receiving Emergency Calls
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-Identify agency
-control conversation -Gather information *Incident location *Type of incident/situation *Number of people involved and their location |
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Receiving Emergency Calls Continued...(After unites are dispatched)
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-Keep caller on the line
*Name *Location *Callback number *Address -Ask caller if it's safe to remain on the line |
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Public Alerting Systems
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-Telephone
*Called party hold *Forced disconnect *Ringback -Radio *Citizen Band (CB) -Walk-ins -Wired Telegraph Circuit Box -Telephone Fire Alarm Box -Radio Fire Alarm Box |
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Procedure for Reporting a Fire or Emergency via Telephone
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-Dial 9-1-1 or 7-digit number or '0'
-State address or nearest cross streets -Give number -State nature of emergency -State name and general location -Stay on the line |
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Procedure for Reporting a Fire or Emergency via Telegraph Box
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-Send signal as directed on box
-Stay at box if safe |
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Procedure for Reporting a Fire or Emergency via Alarm Box
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-Send signal as directed on box
-Notify the fire department by telephone |
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Alerting Fire Department Personnel
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-Computerized line printer
-Voice Alarm -Teletype -House bell or gong -House light -telephone from dispatcher on a secure phone line -Telegraph register -Radio with tone alert -Radio/pages |
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Unstaffed Stations
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-Pagers
-Cellular -Home electronic monitors -telephones -sirens whistles or air horns |
