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53 Cards in this Set
- Front
- Back
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What is a data center? |
A facility that centralizes an organization's shared IT operations and equipment for the purposes of storing, processing, and disseminating data and applications |
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What are the three departments that the employees are from? |
Data center operations, asset management team, and facilities |
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Define "server room" |
An area set aside within a business that is devoted to storing data storage servers and computer networking devices. |
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Define "rack server" (aka rack-mounted server) |
A computer dedicated to use as a server and designed to be installed in a framework (or rack) |
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Define "hardware serial" or "SL-Tag" |
A unique tag used to identify the chassis of a server in a data center |
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What does IMS stand for? |
Integrated Management Systems |
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What is the server range encountered in the center? |
1U to 4U (aka 1Unit to 4Unit) |
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Before working on a server, what is the most important thing to do? |
Compare the Hardware Serial in IMS to the SL-tag |
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What should you do if the SL-tag is illegible or missing? |
Inform your Shift Lead or Site Manager |
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When should you use the manufacturing serial # to identify a server? |
ONLY when you are unable to read the SL-tag and if the server is not already racked |
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What does DFV stand for? |
Dual Factor Verification |
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Define "dual" |
Consisting of two parts, elements, or aspects |
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Define "factor" |
A circumstance, fact, or influence that contributes to a result or outcome |
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Define "verification" |
The process of the establishing the truth, accuracy, or validity of something |
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What does HWO stand for? |
Hardware object |
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When should you DFV? |
Whenever you physically touch a device |
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What is the format for DFV? |
DFV - (HWO Link) - (Description and Reason) |
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What are the three Component Handling groups? |
Anti-Static containers, transporting hardware components, removal of hardware components |
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What does CRAC stand for? |
Computer Room Air Conditioning |
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What does CRAH stand for? |
Computer Room Air Handling |
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What components go in Anti-Static shielding bags? |
Motherboards, RAID cards, BBUs, NICs, and GPUs |
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What is used to store hard drives? |
Pink foam storage containers |
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Where is RAM placed? |
A plastic Anti-Static container |
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Where is a processor placed? |
A storage tray |
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What does IMS stand for? |
Internal management system |
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What is an IMS in of itself? |
An internal website that technicians use to perform day-to-day activities |
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What is a user dashboard? |
The page that appears when you log into IMS |
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What are the key links in the Hardware section? |
Search Hardware Database, Hardware Components, Hardware Component Mass Checkout, Hardware Component Mass Check-in |
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What section is in the top left? |
Hardware Details |
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What section is in the bottom left? |
Hardware Components |
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What section is in the top right? |
Hardware Serial or ID |
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What section is in the bottom right? |
Miscellaneous |
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What is the function of the Hardware Details section? |
To allow technicians to narrow down device details by location, status, functionality, et. al. |
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What is the function of the Hardware Components section? |
Narrowing down searches by the components that are installed within pieces of hardware |
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What is the function of the Hardware Serial or ID section? |
To allow searches based upon different IDs, IPs, and MAC addresses |
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What is the function of the Miscellaneous section? |
To allow for a more generalized search based on device notes and brands |
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What are the search terms most commonly used in Hardware Details? |
Location, Hostname, Domain, Router, Status, Function |
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What is the advantage of a drill down link? |
It allows technicians to visualize the search by location |
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What is an HWO in of itself? |
A virtual representation of a physical server |
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What are the most used sections of an HWO? |
General, Hardware, Network, Power, Internal Notes |
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What information is referenced in the General tab on an HWO? |
SL Tag, Manufacturer Serial, Location, Chassis Size |
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What information is referenced on a Hardware tab of a HWO? |
Component Type, Component Description, Index/Name, "Choose Action" drop-down menu |
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What must a technician do when they want to remove a component from the chassis? |
Scan the component out of the Hardware section |
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How do you manually disconnect the connections to a server? |
The 'Disconnect' function in the drop down menu |
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What is the function of a Power Section in an HWO? |
Displaying the amount of power supplies a device has, and where those supplies get their power from |
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What two fields are required to check the components back in? |
Location and Status |
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What does LPR stand for? |
Line Printer Requester |
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What is required to conduct an LPR return? |
Component model, quantity, box number, serial numbers, and a reason |
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What does EOL stand for? |
End of Life |
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What is the server status for EOL servers supposed to be? |
"Liquidation_Prep" |
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What does OOW mean? |
Out of Window |
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What twelve columns must be filled in to prepare a pallet for liquidation? |
Date, Category, Product, HWID, Serial, Asset Tag, DC Origin, Proc, RAM, Motherboard, Drive Controller, Number of Installed PSU's |
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What must you label each pallet with? |
Site, Pallet #, Date, Status, and Ticket # |
