Human Services Unit 3 Exam

Front 1

Intimate distance Zone

Back 1

Closest range of personal space, from the point of being able to touch up to about 6-18 inches

Front 2

Personal distance zone

Back 2

12 inches to 2 1/2 Feet ; 2 1/2 to 4 Feet

Front 3

Empathy

Back 3

Acceptance of the client that allows the helper to see the situation or understand the feelings from the client's perspective

Front 4

Social Distance Zone

Back 4

4 to 12 Feet of distance, business, structure interacting with people according to their role in transaction, touch is not possible and or not really appropriate or acceptable

Front 5

The public distance zone

Back 5

12-25 Feet, when people are unequal status or when dealing with an important public speaker or at a formal speaking arrangement

Front 6

Flexibility

Back 6

Multifaceted traits that allow the human services professional to shifts their perspectives of helping, clients, problems and interventions

Front 7

Frontline Helper

Back 7

A human services professional that focuses on direct services to the client

Front 8

Generalist

Back 8

A human services professional with diverse skills and functions that are applicable in a number of settings with a variety of client groups

Front 9

Territories/ Territoriality

Back 9

Feeling of ownership or commitment to a space or territory or a willingness to defend an area or space

Front 10

HS-BCP Human Service board certified practitioner

Back 10

Certification that indicates that the human services professional meets 11 core human service content areas.

Front 11

Primary Territories

Back 11

owned or used completely by one person or group, may or may not be used for extended periods of time, provide users with a sense of privacy of security and stability

Front 12

Human Service Professional

Back 12

An educated and trained individual who provides services to individuals, groups / families and communities in need

Front 13

Secondary Territory

Back 13

A space that we share with others, may only use it for a short period of time less critical to our comfort than a primary territory but we still may feel attachment to it. ex. basketball court, neighborhood park, local senior center

Front 14

Individuality

Back 14

The qualities or characteristics that make each person unique and distinctive from all other people

Front 15

Public Territories

Back 15

The places where people come and go all the time, ex. city street train station bus station

Front 16

Territories

Back 16

Play an organizing role in daily activities, knowing where you are going next and not having to carry everything with you because it is in your territory gives us organization to our lives.

Front 17

Nonprofessional helpers

Back 17

Individuals that engage in helping with little training and agency responsibility

Front 18

Physicians

Back 18

Medical doctors who provide examinations, diagnose illnesses, treat injured or diseased people and advise patients on maintaining good health

Front 19

Psychiatrist

Back 19

Psysician charged with the diagnosis, treatment and prevention of mental illness

Front 20

Psychologists

Back 20

Helping professionals who have advanced degrees in the study of human behavior and who provide counseling, preform assessments and conduct research in that field

Front 21

Self Awareness

Back 21

The process of learning about ones self

Front 22

Self-determination

Back 22

The act of deciding for one's self a course of action or resolution to a problem

Front 23

Self Help Groups

Back 23

numbers of like minded individuals facing similar challenges that meet together to support eachother

Front 24

Social Workers

Back 24

Individuals who have training in social welfare, human behavior and the social environment that work with individuals, groups and families

Front 25

Tolerance

Back 25

The ability to be paitient and fair with each client

Front 26

Values

Back 26

Statements of beliefs about what guides behavior and provides direction to people's lives

Front 27

Volunteers

Back 27

Individuals who provide a service to others without any expectation of pay or financial benefit

Front 28

Active Listening

Back 28

The behavior of helpers as they attend to the words and behaviors of their clients

Front 29

Attending Behavior

Back 29

Verbal and nonverbal components that describe listening, eye contact, vocal qualities, verbal tracking and body language

Front 30

Crisis Interventions

Back 30

The skills and abilities that helpers use to provide immediate help for a person in trouble

Front 31

Effective Communication

Back 31

The result when the receiver interprets a message the way the way the sender intended

Front 32

Group

Back 32

A number of individuals who interact with eachother sharing values, a social structure and cohesiveness

Front 33

Helping Relationship

Back 33

The medium through which help occurs

Front 34

Motivational Interviewing

Back 34

Provides methodology to encourage behavior change