Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

37 Cards in this Set

  • Front
  • Back
planned elimations of jobs
human capital
The knowledge , skills and capapilities of individuals that have economic value to an organization
contracting outside the organzation to have work done that formerly was done by internal employees
the business practice of sending jobs to other countries
globalization (GATT; NAFTA; WTO and APEC)
The trend toward opening op foreign markets to international trade and investment
proactive change
change iniitiated to take advnatage of target opportunities
reactive change
Change that occurs after external forces have already affected performance
knowledge workers
workers whose responsiblities extend beyond the physical execution of work to include planning, decision making , and problem solving.
human resources information system (HRIS)
A computerized system that provides current and accurate data for purposess of control and decision making
corporate social responsibility
the repsonsiblity of the firm to act in the best interest of the people and communities affected by its activities
employee leasing
the process of dismissing employees who are thenhored by a leasing company and contracting with that company to lease back the employee
human resources management (HRM)
the process of managing human talent to achieve an organization's objectives.
total quality management (TQM)
a set of pronciples and practices whose core ideas include undertanding customers need, doing things right the first time, and striving for cntinous improvement
six Sigma
a processused to translate customer needs into a set of optimal tasks that are performed in concert with one another
fundamental rethinkinnng and radical redesign of business processes to achieve dramatic improvements in cost, quality, service and speed
managing diversity
being awarte of characterics common to employees , ehike also managing employees as individuals
strategic planning
proceduress for making decisions about the organization's long term goals and strategies.
human resources planning ( HRP)
the process of anticipating and providing for the movement of people into, within, and out of an organization
strategic human resources management (SHRM)
the pattern of human resources deployments and activities the enable an organization to achieve its strategic goals
the basic purpose of the organization as well as its scope of operations
strategic vision
a statment about where the company is going and what it can become in the future; clarifies the long term direction of the company and its strategic intent
core values
the strong and enduring beliefs and principles that the company uses as a foundation for its decision
environmetal scanning
systematic monitoring of the major external forces influencing the organization
cultural audits
audits of the culture and quality of work life in an organization
core competencies
intergrated knowledge sets within an organization that distinguish it from its competitors ans deliver value to customers
trend analysis
a quantitative approach to forecasting labor demand based on an organizational index such as sales
management forecast
the opinions of supervisors, department managers, experts, or others knowledgeable about the organization's future employment needs
staffing tables
graphic reprresentations of all organizational jobs alon with the numbers of employess currently occupying those jobs and future employement regulations
Markovs analysis
a method for tracking the pattern of employee movement through various jobs
skill inventories
files of personnel education, experience, interests skills, and so on that allow managers to quickliy match job opening with employee backgrounds
replacement charts
listings of current jobholders and people who are potential replacements if an opening occurs
succession planning
the process of identifying developing and tracking key individuals for exective positions
SWOT analysis
a comparison of strengths,weaknesses opportunitiesm and threats for strategy formulation purposes
value creation
what the firm adds to a product or service by virtue of making it; the amount of benefits provided by the product ot srviceonce the costs of making it are subtracted
the process of comparing the organization's processes and proactice with those of other companies
balanced scorecards
a measurement framework that helps magaers translate strategic goals into operational objectives
ogranizational capability
the capacity of the organization to act and change in pursuit to sustainable competitive advantage