Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
48 Cards in this Set
- Front
- Back
|
Civil Rights Act of 1964 |
Establish the civil rights of Americans and initially covered state and local governments, schools, colleges, and unions. |
|
|
Civil Rights Act of 1972 |
Expanded coverage to all public and private entities / employers with 15 or more employees |
|
|
Civil Rights Act of 1991 |
Includes ages 40-70 and pregnancies |
|
|
What are the Civil Rights Acts intended to eliminate |
Discrimination on the basis of race, color, national origin, religion, gender, age 40 - 70, and pregnancy. |
|
|
What obligation does the Civil Rights Act place on employers |
everyone has an equal chance to be hired. |
|
|
What does the Equal Employment Opportunity Commission do |
Enforce federal laws and civil rights |
|
|
What are the four primary areas of employment discrimination |
Disparate treatment, adverse impact, sexual harassment, reasonable accommodation |
|
|
What does diversity mean regarding the workforce |
The workforce should reflect the community it serves |
|
|
The Americans with Disabilities Act of 1990 requires what |
Reasonable accommodation |
|
|
Americans with Disabilities Act of 1990 does not apply to which agencies |
1. federal government 2. Native American tribes |
|
|
Fire stations are not considered a home away from home but a |
Business work location |
|
|
Who is the primary representative of the entire department to the community and governing body |
The fire Chief |
|
|
What are the responsibilities of the fire chief |
Insure department meet the needs of its customers, articulate the mission of the department, identify department goals and objectives - long and short range, established organizational time. |
|
|
What are the five responsibilities common to every supervisor |
Getting the job done, keep the work area safe and healthy, encourage team building, cooperation, and teamwork, keep records and make reports, develop member skills. |
|
|
What does a supervisor do to get the job done |
Plan, schedule, and coordinate work |
|
|
How does a supervisor in Courage team building, cooperation, and teamwork |
Employees with good attitude towards work almost always have high moral and good team spirit |
|
|
What are the four elements for creating a Professional Development Guide |
Education, training, experience, self development |
|
|
What are the essential elements of a group |
Common binding interest, vital group image, sense of community, shared set of values |
|
|
What is the advantage of a common binding interest |
Common interest drugs group members together such as unions and church congregations |
|
|
Groups with positive self image tend to be |
Higher achievers and produce more |
|
|
Company officers must exemplify and reinforce all organizational values within their companies t/f |
True |
|
|
What are the five types of power |
Reward power, coercive power, identification power, expert power, legitimate power. |
|
|
Promotion or increased responsibility is an example of what type of power |
Reward power |
|
|
Withholding expected reward such as a raise or promotion is an example of what type of power |
Coercive power |
|
|
A person with the most knowledge often has most power but not always the most authority is an example of what type of power |
Expert power |
|
|
Position power is what type of |
Legitimate power |
|
|
Who makes all the decisions in a group using autocratic leadership |
The group leader |
|
|
What type of leadership style is absolutely necessary and functioning and fire ground operations (giving fire ground orders and commands) |
Autocratic leadership |
|
|
What type of leadership style is intended to promote a sense of ownership of those who do the work there for improving morale and productivity |
Democratic leadership |
|
|
What type of leadership style is effective for highly trained experienced self motivated workers |
Laissez-faire leadership |
|
|
What are the variables a company officer needs to consider before deciding which leadership style to use |
Their own personality, personality of the subordinate, the situation |
|
|
Are firefighters motivated or demotivated by their perception of arbitrary and unnecessary independence in doing their real job |
Demotivated |
|
|
Discipline should be designed to do what within the company |
Educate and train |
|
|
What should be done before any action by a subordinate when he or she first arrives |
Coaching |
|
|
What does coaching do |
It helps subordinates develop and refine basic skills and affords officer opportunity to learn individual strengths and weaknesses of each company member |
|
|
What actions lead to sub standard performance |
Ignorance, inability, unwillingness |
|
|
What is ignorance |
Not knowing what is required |
|
|
What is inability |
The firefighter lacks the skills or physical / mental ability |
|
|
What is unwillingness |
The firefighters knows what is required and has skills and ability but chooses not to perform to standards |
|
|
What type of discipline should be used for corrective action when a firefighter disobeys or only reluctantly obeys established rules |
Negative discipline |
|
|
A corrective action should always be done in what form |
Written |
|
|
A written document detailing an employee's cast, duties, and responsibilities of the job is what |
Job description |
|
|
Results-oriented job descriptions are becoming a common trend because |
They focus on outcome of what a person must achieve and the expected performance standards |
|
|
What are the three objectives of a performance evaluation |
Inform the firefighter and administration managers of how well the member is performing assigned duties, second is to form the basis for a working permit plan if the work is substandard, learn is to document the members work history in case of disciplinary actions due to poor performance |
|
|
What are the six errors in evaluation |
Leniency or severity, personal bias, recency, central tendency, frame of reference, halo and horn effect. |
|
|
Firefighter is evaluated only on recent actions, not the entire evaluation period is an example of which type of error in evaluating |
Recency |
|
|
Fair officer rates the firefighter on his or her personal ideals and beliefs, not against the classified job standards is an example of what type of error in evaluating |
Frame of reference |
|
|
Fire Officer concentrate only on one aspect of the performance is an example of what type of error in evaluation |
Halo and horn effect |
