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33 Cards in this Set
- Front
- Back
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policies practices and systems that influence employee behavior, attitudes, and performance
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human resource management
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employees described in terms of training, experience, judgement, intelligence, relationships and insight
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human capital
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an organization in which technology, organizational structure, people, and process all work together to give an organization an advantage in the competitive environment
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high performance work system
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the process of getting detailed information about jobs
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job analysis
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the process of defining the way work will be performed and the tasks that a given job require
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job design
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the process through which the organization seeks applicants for potential employment
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recruitment
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the process by which the org attempts to identify applicants with the necessary knowledge, skills, abilities
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selection
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a planned effort to enable employees to learn job-related knowledge, skills, and behavior
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training
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the acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in the job requirements and in customer demands
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development
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identify the numbers and types of employees the org will require to meet its objectives
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human resource planning
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collecting and using data to show that human resource practices have a positive influence on the company's bottom line
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evidence based HR
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company's commitment to meeting the needs of stakeholders
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corporate social responsibility
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right vs wrong
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ethics
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5 basic human rights
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privacy, free consent, freedom of conscience, speech, due process
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an organizations workers
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internal labor force
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individuals who are actively seeking employment
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external labor market
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org where there is the best fit between social system and technology system
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high performance work system
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employees whose main contribution to the org is specialized knowledge, such as knowledge of customers, a process, or a profession
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knowledge workers
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giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service
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employee empowerment
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having another company provide services
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outsourcing
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moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available
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offshoring
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employees who take assignments in other countries
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expatriates
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computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's HR
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human resource information system
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a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions
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psychological contract
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methods of staffing other than the traditional hiring of full-time employees
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alternative work arrangements
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requires affirmative action in hiring women and minorities
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executive order 11246
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an organizations active effort to find opportunities to hire or promote people in a particular group
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affirmative action
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big 5 characteristics covered by the civil rights act
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race, color, religion, sex, national origin
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prohibits discrimination in employment against individuals 40 years or older
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age discrimination in employment act
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ADA covers
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employers with more than 15 employees
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civil rights act of 1991 differs from 1967 because of
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jury trials and punitive damages
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intentional discrimination
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disparate treatment
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unintentional discrimination
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disparate impact / adverse impact
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