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31 Cards in this Set
- Front
- Back
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Communication
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the sharing of experience between 2+ people
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8 elements of communication process
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*source
*encoding *messsage *channel *decoding *receiver *feedback *noise |
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Perceptual filter
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phychological limitations built into humans, cannot be changed
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Massages
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*Intentional verbal: meant to say
*unintentional verbal:mistake *intentional nonverbal: meaned gesture *unintentional nonverbal: unintended gesture * |
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Pschological set filter
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our expectations to respond mentally
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Noise
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semantic: misunderstood meanind
mechanical: actuall noise environmental: whats around |
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3 elements of perception
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*perciever
*object *context |
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Communication contexts
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*interperson communication
*interviewing *intercultural *small group *organizational *public *mass |
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Perception comes from:
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*what people tell you
*comparisons *gender *occupation *shyness *self-esteem or worth *culture |
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Communication outcomes
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*understanding
*pleasure *attittude influence *improved relationship *action |
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How do we form impressions of others?
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*fisrt impression:better or worst
*halo effect: associating everything on 1 status *primary: 1st things important *attractiveness *expressiveness & charisma:confidence *stereotypes *roles |
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deontation
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dictionary meaning
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euphemisms
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mild words to subsitute for blunt words
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conotation
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personal meaning
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equivocal language
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words with more than one interpretation
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abstract language
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vague
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Interpersonal Distance:proxemics
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*intimate distance: 18 in primarily non verbal
*personal distance: 1-4 feet, close relationships *social distance: 4-12ft, business & social *public: 12ft+, louder voice |
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inferences
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conclusion derived from assumtions
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Orientation
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-the angle of your body when taking to others
*conversation(end near corner) *cooperative(side by side) *competitive(face to face) *coaction(opposing corners) |
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dichotomies
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polar words
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Time usage: Chronemics
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*monochronemic: 1 thing at a time
*polychronemic:multiple things at once |
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Visual Cues
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*facial expressions
*eye behavior *body movement *hand gestures *touch *physical appearance |
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Modes of communication
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*listening
*speaking *writing *reading |
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Eye behavior
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oculesics
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Four elements of listening
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*hearing
*attention *understanding *remembering |
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Body Movement
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kenesics
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Four types of listening
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*pleasurable
*discriminative *critical *empathetic |
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Touch
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haptics
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How to improve listening
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*pay attention
*listen for main points *use spare time *aerobic listening |
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Vocal Cues
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*volume
*rate *fluency *pitch *quality |
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Essential Listening skills
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*Concentrate
*Acknowledge *Respect *Empathize |
