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32 Cards in this Set
- Front
- Back
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FOCUS GROUP
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designed to explore the the feelings/attitudes of its members and follows a question-answer format (a kind of in-depth interview of small group)
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WIN-WIN SOLUTIONS
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in interpersonal conflict, focus on win-win solutions rather than solutions in which one person wins and the other loses
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FEEDBACK
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fourth stage of conversation which information is given back to the source that may come from the source’s own msgs (as when we hear what we are saying) or from the receiver- verbal or non-verbal- to reflect back on the conversation
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Negative feedback
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feedback that serves a corrective function by informing the source that his message is not being received in the way intended; serves to redirect the source’s behavior
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Positive feedback
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feedback that supports or reinforces the continuation of behavior along the same lines in which it is already proceeding
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INTERVIEW
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form of interpersonal communication in which two persons interact largely through questions and answers for the purpose of achieving specific goals
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DEWEY REFLECTIVE THINKING PROCESs
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1. recognize the difficulty 2. define and specify the problem 3. suggest what one hopes to achieve/avoid by possible solutions 4. form/select the potential solution 5. test the solution and re-evaluate it in light of the testing
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SMALL GROUP
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communication among a collection of individuals, small enough in number that all members may interact with relative ease as both senders and receivers, the members being related to one another by some common purpose and with some degree of organization or structure
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LAISSEZ-FAIRE LEADERSHIP
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a group leader who allows the group to develop and progress or make mistakes on its own
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BRAINSTORMING
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small group process of analyzing a problem by generating ideas that fosters cooperative teamwork
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FOUR RULES OF BRAINSTORMING
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1.no evaluation to facilitate participation 2. quantity of ideas/ no quality 3. combinations and extensions of ideas encouraged 4. freewheeling (creativity) encouraged
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PANEL
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a small group format in which “experts” meet to discuss a topic or solve a problem; participants often speak without any set pattern
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GUNNYSACKING
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an unproductive conflict strategy of storing up grievances and holding them in readiness to dump on the other person in conflict
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SITUATIONAL APPROACH
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leader adjusts emphasis between task accomplishment and member satisfaction on the basis of specific group situations
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Interpersonal CONFLICT
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disagreement among connected individuals; connected because there is an emphasis on the transactional nature of the conflict
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CONTENT CONFLICT
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center on objects, events and persons that are external to the parties involved in the conflict
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RELATIONSHIP CONFLICT
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conflict centers the relationship, and not the objects, events or persons external to the parties involved in the conflict
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FEEDFORWARD
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second stage of conversation in which information is sent before a a regular message telling the listener something about what is to follow
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GROUP
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collection of individuals who are related to one another by some common purpose and in which some structure exists
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AUTHORITARIAN LEADER
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a group leader who determines the group policies or makes decisions without consulting or securing agreement from group members
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DEMOCRATIC LEADER
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a group leader who stimulates self-direction and self-actualization of the group members
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Friendship
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interpersonal relationship between two persons that is mutually productive, established and maintained through perceived mutual free choice, and characterized by mutual positive regard
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SPEAKER CUES
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regulate the conversation through 1. turn-maintaining cues 2. turn yielding cues
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TURN-MAINTAINING CUES
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speaker communicates a wish to remain the speaker
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TURN-YIELDING CUES
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speaker cues that tell the listener that the speaker is finished and wishes to exchange the role of speaker to listener
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Turn-taking cues
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listener cue that lets the speaker know you would like to say something and take a turn as the speaker- verbal/non-verbal
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Turn denying cues
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listener cue that indicates the reluctance to take a turn as speaker (avoid eye-contact, engage in behavior that is incompatible with speaking)
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BACKCHANNELING CUES
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listener cue that communicates information to the speaker without assuming the role of speaker; indicates the degree of involvement, or regulate the rate of the speaker by giving pacing cues by requesting clarification
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5 Stages of conversation
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1. opening 2. feedforward 3. business 4. feedback 5. closing
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OPENING
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first stage of conversation in which verbal/nonverbal greetings are exchanged
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CLOSING
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fifth (last) stage of conversation in which verbal/nonverbal intentions to end the conversation are indicated; usually demonstrates some degree of supportiveness, summary and conclusion
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BUSINESS
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third stage of a conversation which is the substance and focus; usually directed at some goal; learn/relate/influence/play/help
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