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21 Cards in this Set
- Front
- Back
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Friendship
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interpersonal relationship between two persons that is mutually productive, established and maintained through perceived mutual free choice, and characterized by mutual positive regard
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SPEAKER CUES
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regulate the conversation through 1. turn-maintaining cues 2. turn yielding cues
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TURN-MAINTAINING CUES
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speaker communicates a wish to remain the speaker
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TURN-YIELDING CUES
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speaker cues that tell the listener that the speaker is finished and wishes to exchange the role of speaker to listener
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Turn-taking cues
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listener cue that lets the speaker know you would like to say something and take a turn as the speaker- verbal/non-verbal
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Turn denying cues
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listener cue that indicates the reluctance to take a turn as speaker (avoid eye-contact, engage in behavior that is incompatible with speaking)
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BACKCHANNELING CUES
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listener cue that communicates information to the speaker without assuming the role of speaker; indicates the degree of involvement, or regulate the rate of the speaker by giving pacing cues by requesting clarification
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5 Stages of conversation
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1. opening 2. feedforward 3. business 4. feedback 5. closing
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OPENING
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first stage of conversation in which verbal/nonverbal greetings are exchanged
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CLOSING
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fifth (last) stage of conversation in which verbal/nonverbal intentions to end the conversation are indicated; usually demonstrates some degree of supportiveness, summary and conclusion
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BUSINESS
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third stage of a conversation which is the substance and focus; usually directed at some goal; learn/relate/influence/play/help
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Interpersonal CONFLICT
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disagreement among connected individuals; connected because there is an emphasis on the transactional nature of the conflict
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Interpersonal CONFLICT
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disagreement among connected individuals; connected because there is an emphasis on the transactional nature of the conflict
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CONTENT CONFLICT
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center on objects, events and persons that are external to the parties involved in the conflict
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RELATIONSHIP CONFLICT
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conflict centers the relationship, and not the objects, events or persons external to the parties involved in the conflict
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FEEDFORWARD
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second stage of conversation in which information is sent before a a regular message telling the listener something about what is to follow
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GROUP
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collection of individuals who are related to one another by some common purpose and in which some structure exists
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AUTHORITARIAN LEADER
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a group leader who determines the group policies or makes decisions without consulting or securing agreement from group members
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DEMOCRATIC LEADER
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a group leader who stimulates self-direction and self-actualization of the group members
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SITUATIONAL APPROACH
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leader adjusts emphasis between task accomplishment and member satisfaction on the basis of specific group situations
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GUNNYSACKING
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an unproductive conflict strategy of storing up grievances and holding them in readiness to dump on the other person in conflict
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