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80 Cards in this Set
- Front
- Back
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ageism (age discrimination) |
stereotyping of and discrimination against individuals or groups because of their age |
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aggressive |
a behavioral style in which a person attempts to be the dominant force in an interaction. Aggressive behavior may escalate into a physical and/or verbal act |
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assertive |
a behavioral style in which a person stands up for his or her own rights and feelings without violating the rights and feelings of others |
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broken record technique |
an assertiveness technique that consists of just repeating one's requests or refusals every time he or she is met with resistance |
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communication |
the process of transmitting feelings, images, and ideas from the mind of one person to the mind of another person or persons by the use of speech, signals, writing, or behavior |
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conflict |
a disagreement or clash among ideas, values, principles, or people |
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cultural differences |
factors such as age, gender, race religion, and socioeconomic status that vary among groups of people |
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culturally sensitive care |
care that involves understanding and being sensitive to a patient's cultural background; also called cultural competence |
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culture |
a set of values, beliefs, and traditions that are held by a specific social group |
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decoding |
the process of translating verbal and nonverbal symbols received from the sender to determine the message |
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diversity |
social inclusiveness: ethnic variety, as well as socioeconomic and gender variety, in a group, society, or institution |
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elitism |
a belief or attitude that a selected group of persons have personal abilities, specialized training, or other attributes that place them at the top of any field and that these people's views on a matter are to be taken most seriously |
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empathy |
the ability to understand and to experience other people's feelings, or the ability to put oneself "into their shoes" |
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encoding |
translating mental images, feelings, and ideas into verbal and nonverbal symbols to communicate them to the receiver |
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esteem needs |
a person's need for self-respect and for the respect of others |
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ethnocentrism |
the the inability to accept other cultures, or an assumption of cultural superiority |
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feedback |
verbal or nonverbal response to a message |
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fogging |
assertive skill in which a person responds to a criticism by making noncommittal statements that cannot be argued against |
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HUC preceptor |
an experienced working HUC who is selected to train or teach a HUC student or a new emplyee |
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interpreter |
a person who facilitates oral communication between or among parties who are conversing in different languages |
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love and belonging needs |
a person's need to have affectionate relationships with people and to have a place in a group |
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manipulation |
attempts at influencing or controlling others' actions or behaviors to one's own advantage |
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message |
images, feelings, and ideas transmitted from one person to another |
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negative assertion |
an assertive skill in which a person verbally accepts having made an error without letting it reflect on his or her worth as a human being |
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negative inquiry |
an assertive skill in which a person requests clarification of a criticism to get to the real issue |
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nonassertive (passive) |
a behavioral style in which a person allows others to dictate her or his self-worth |
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nonverbal communication |
communication that is not written or spoken but creates a message between two or more people through eye contact, body language, or symbolic and facial expression (true feelings) |
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paraphrase |
repeating a message back to the sender in one's own words to clarify meaning |
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passive aggressive |
a type of aggressive behavior characterized by an indirect expression of negative feelings, resentment, and aggression in an unassertive way (as through sullenness, obstructionism, stubbornness, and unwillingness to communicate) |
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physiologic needs |
a person's physical needs, such as the need for food and water |
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precept |
to train or teach (a student or a new employee) |
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receiver |
the person who receives a message |
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safety and security needs |
the need to be sheltered, to be clothed, to feel safe from danger, and to feel secure about one's job and financial future |
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self-actualization needs |
the need to maximize one's potential |
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self-esteem |
confidence n and respect for oneself |
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sender |
the person who transmits a message |
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stereotyping |
the assumption that all members of a culture or ethnic group act in the same way (generalizations that may be inaccurate) |
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subcultures |
subgroups within a culture; people with distinct identities but who have specific ethnic, occupational, or physical characteristics found in a larger culture |
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verbal communication |
the use of language or actual spoken words |
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workable compromise |
dealing with conflict in such a way that the solution is satisfactory to all parties |
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accountability |
taking responsibility for one's actions; being answerable to someone for something one had done |
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American Recovery and Reinvestment Act (ARRA) |
commonly referred to as the Stimulus or the Recovery Act, ARRA is an economic stimulus package enacted in 2009. The act significantly expanded HIPAA requirements affecting group health plans |
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attitude |
a manner of thought or feeling expressed in a person's behavior |
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autonomy |
state of functioning independently; personal liberty |
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cardiopulmonary resuscitation (CPR) |
the basic lifesaving procedure of artificial ventilation and chest compressions performed in the event of a cardiac arrest; all health care workers must be certified in CPR |
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code of ethics |
a set of rules and procedures for professional conduct based on the values and ethical standards of an organization or profession |
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confidence |
belief in oneself and one's abilities; self-confidence, self-reliance, self-assurance - usually comes with knowledge |
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confiedntiality |
the legally protected right afforded to all patients of having personal and medical information (written or spoken) be protected |
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damages |
monetary compensation awarded by a court for an injury caused by the act of another |
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defendant |
the person against whom a civil or criminal action is brought |
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deposition |
pretrial statement of a witness under oath, taken in question-and-answer form, as it would be in court, with opportunity given to the adversary to be present to cross-examine |
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ethics |
a system of moral principles (beliefs) that determine how we make judgments in regard to right and wrong |
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evidence |
all the means by which any alleged matter of fact, the truth of which is submitted to investigation at trial, is established or disproved; evidence includes the testimony of witnesses and the introduction of records, documents, exhibits, objects, or any other substantiating matter offered for the purpose of inducing belief in the party's contention by the judge or jury |
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expert witness |
a person who has special knowledge of the subject about which he or she is to testify; this knowledge must generally be such as is not normally possessed by the average person |
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fidelity |
reliability, trustworthiness, dependability; doing what one promises |
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Health Information Technology for Economic and Clinical Health (HITECH) Act |
law that stimulates the adoption of electronic health records (EHRs) and widens the scope of privacy and security protections available under HIPAA |
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Health Insurance Portability and Accountability Act (HIPAA) |
a U.S. law designed to provide privacy standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals, and other health care providers
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hostile working environment |
a threatening or sexually oriented atmosphere or pattern of behavior that is determined to be a form of harassment |
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informed consent |
doctrine that states that before patients are asked to consent to a risky or invasive diagnostic or treatment procedure, they are entitled to receive certain information: 1. a description of the procedure, 2. any alternatives to it and their risks, 3. risks of death or serious bodily disability from the procedure, 4. probable results of the procedure, including any problems with recuperation and anticipated time of recuperation, and 5. anything else that is generally disclosed to patients who are asked to consent to a procedure |
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liability |
condition of being responsible for damages resulting from an injurious act or from discharging an obligation or debt |
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medical malpractice |
professional negligence of a health care professional; failure to meet a professional standard of car, resulting in harm to another - for example, failure to provide "good and accepted medical care" |
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negligence |
failure to satisfactorily perform one's legal duty, such that another person incurs some injury |
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philosophy |
guiding or underlying principles; attitude toward life |
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plaintiff |
person who brings a lawsuit against another |
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principles |
basic truths; moral code of conduct |
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quid pro quo |
with regard to employment, situation in which conditions of employment (hiring, promotion, retention) are made contingent on the victim's providing sexual or other favors |
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respect |
holding a person in esteem or honor; having appreciation and regard for another |
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respondeat superior |
"let the master answer"; legal doctrine that imposes liability on the employer as a result of the action of an employee. (Note: the employee is also liable for his or her own actions.) |
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retaliation |
revenge; payback |
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role fidelity |
requires that health care professionals remain within their scope of legitimate practice |
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scope of practice |
legal description of what a specific health professional may and may not do |
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sexual harassment |
unwanted, unwelcome behavior that is sexual in nature |
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standard of care |
the legal duty one owes to another according to the circumstances of a particular case; it is the care that a reasonable and prudent person would have exercised in a given situation |
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statutes |
laws passed by the legislature and signed by the governor at the state level and the president at the federal level |
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statute of limitations |
time within which a plaintiff must bring a civil suit; this limit varies with the type of suit, and it is set by the various state legislatures |
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tactfulness |
sensitivity to what is proper and appropriate in dealing with others; use of discretion regarding the feelings of others |
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values |
personal beliefs about the worth of a principle, standard, or quality; what one holds as most important; values reflect a person's sense of right and wrong
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values clarification |
a method of determining and accessing one's values and how those values affect personal decision making |
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work ethic |
moral values regarding work |
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workplace behavior |
a pattern of actions and interactions of an individual that directly or indirectly affects his or her effectiveness while at work; the attitude and amount of enthusiasm that one brings to the job |
