Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
12 Cards in this Set
- Front
- Back
|
strategic importance of effective employee relations |
retaining productive employees employee motivation employee commitment to the goals of the organization |
|
|
communication programs downward communication |
information about various aspects of the organization that is initated by management and then proceeds down through the hierarchy |
|
|
upward communication |
communication that being with employees and proceeds up through the organization as a way of informing/influencing management |
|
|
what are employee opinion surveys? |
questionnaires to regularly ask employees their opinions about: the company management work life |
|
|
what are management rights? |
to run the business, allowed to run your business |
|
|
what are some examples of perceived unfairness? |
seniority issues in promotion, transfer, layoffs job evaluation work arrangements overtime vacation |
|
|
guaranteed fair treatment programs |
the employers doesn't want a union they make sure the workplace to address the concerns and needs of the employees |
|
|
fairness in discipline- three foundations |
rules and regulations systems of progressive penalties an appeals process |
|
|
managing dismissals - grounds for dismissal |
unsatisfactory performance misconduct - depending on the type of misconduct lack of qualifications |
|
|
what some types of insubordination |
direct disregard for superiors authority refusal to obey orders deliberate defiance of company rules undermine management disregard for chain of command |
|
|
what is considered wrongful dismissal? |
notice is not provided notice is not considered reasonable |
|
|
what is constructive dismissal? |
didn't officially terminate me, but you changed the things about my job and im not okay with that demotion forced early retirement reduction in pay/benefits |
