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106 Cards in this Set
- Front
- Back
Manages room types to ensure that business is not turned away due to the unavailability of specific room types when other substitutable room types may be available.
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Product Class Control Rule
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Limits the availability of discounted rates to prevent turning away high-value guests.
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Discount Control Rule
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Determines the length of stay restrictions to ensure that short stay guests do not displace longer stays or that longer stay discounted sales do not displace shorter, high rate guests.
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Length of Stay Control Rule
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Determines the optimum number of rooms to overbook based on such factors as forecasted no-shows and late cancellations.
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Overbooking Rule
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Uses all costs (e.g. distribution channel costs, package costs) and revenues (e.g. margins on package elements, strategicvalue of frequent guests) associated with a rate code configured in the reservation system.
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Optimization Rule
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Assessment of whether or not to accept a group, taking into account group size, room rate, banqueting and other revenue generating services, and complimentary rooms relative to the revenue which would otherwise be generated by guests.
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Group Evaluation Rule
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This system instantly determines the physically occupancy of rooms using sensor technology.
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Guest Detection
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Discrepancies in room statuses between the front desk and housekeeping do not occur with a PMS.
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false
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The percentage of rooms booked through chain Web sites is expected to decline as more hotel rooms are sold via global distribution systems.
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FALSE
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Guests can view their folio transactions on their in-room televisions if the PMS is interfaced to the movie or entertainment systems.
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true
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A wait list function can be integrated with a Web-based reservation module, enabling guests to add themselves to wait lists during online inquiries.
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true
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A housekeeping module may also track the most common room-cleaning errors noted by inspectors,such as dust on the furniture or smudges on the windows.
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true
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What system normally performs both back and front office functions as well as supports a variety of other functions such as housekeeping, sales, catering,energy management, and call accounting?
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Property Management System
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What report lists items selected for payment and denotes the cash requirement for the bank account upon which the checks will be drawn.
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cash requirements
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What module may provide a means of automatically generating refund checks for cancelled reservations with deposits when it is interfaced with the accounts payable module?
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Advance Deposit
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Provide information on what the operation owes to creditors to take advantage of discounts and to prevent double payments.
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Accounts Payable Module
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Improve cash flow by assisting in the timely collection of monies owed by customers.
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Accounts Receivable Module
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Manual, standard, and interface.
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Types of general ledger entries
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A helpful reference when creating the chart of accounts as it provides a standardized system for classifying, organizing,and presenting financial information.
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Uniform System of Accounts
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Saves time by performing payroll calculations, by distributing payroll expenses among departments, and by printing checks, W-2’s, 1099’s, payroll and deduction registers,and quarterly tax reports.
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Payroll Module
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It contains all of the balance sheet and income statement accounts.
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General Ledger
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What type of reports (e.g., condensed guest folios) are used when the computer system is not working?
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Downtime
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Which of the following is not correct.
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Sales/Income: Increase = Debit+ Decrease = Credit -. (correct answer, your response)
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A check register compares labor hours, dollars, and statistics (e.g., average time spent per cover, room, check-in) to historical and ideal performance.
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false
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Web-based applications enable a single centralized server to support workstations and printers throughout a hotel group or chain.
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true
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What report printed during the night identifies expected stayovers and check-outs. It also shows the next date the room is blocked and what work must be done the next day?
Daily Report • Credit Limit • Arrivals |
NONE OF THE ABOVE
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The types of technology found in hotels are influenced by:
• Departmental Needs • Guuest Amenities • Service Level • All of the given choices |
all of the above!
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Hotels must also comply with ___________ standards to ensure credit card security.
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payment Card Industry
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Enables reservationists to schedule workouts, golf tee times, tennis and dining reservations, and spa treatments (e.g.,treatment type, service provider, time, and facility).
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Recreational Scheduling Program
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Identifies the type of reservation (e.g., business,leisure, airline crew, truck drivers).
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Market Code
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Contains the answers to the most frequently asked questions. It may provide information about the location, amenities, facilities,nearby attractions, the best restaurants in town, a detailed map of the area surrounding the hotel, group resumes and daily events maintained by sales and catering, etc.
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Online Help Facility or Concierge
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Minimizes data entry and personalizes the selling process by identifying rooming preferences and special needs such as a portable refrigerator or bed board for repeat guests.
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Guest History Module
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Awards points for each stay, which can be based on things like total dollars spent and room types.
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Loyalty Module
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Identifies special discount rates such as government, corporate, and senior citizen.
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Rate code
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Before selling a reservation, most reservation systems provide several types of screens for reviewing availability where information may be depicted graphically.
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true
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A table management system can help to evenly distribute server workloads, which is important in maintaining the desired service quality and throughput.
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true
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Restaurant operators can purchase systems that display POS data atop normal video pictures (bartender handing out three beers) to identify fraudulent transactions.
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true
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Identified by item name or icon
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preset
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Provides detailed ingredient information
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item recipe look up
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Modifies food order (e.g., rare)
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cooking instructions
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Used when items do not appear on the menu
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plu
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Controlled access to a POS system is not important.
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false
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Course firing is a particularly helpful in placing hotel room service breakfasts.
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true
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Which of the following are advantages of a POS system over a standard cash register.
• Improved Guest Check Control • Increased Average Guest Check • Faster Reaction to Trends • Identification of most economical products adhering to purchase specifications |
I,II,III
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A Perpetual Inventory Report compares actual inventory and theoretical counts to identify issues such as product waste.
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true
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In order for a restaurateur to easily discern fast and slow moving menu items requires the selection of a system that identifies every menu item sold.
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true
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Helps maintain consistent food quality.
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recipe files
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Must be completed before building recipes.
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ingredient file
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Is the last file created, which includes category descriptions (e.g., dinner).
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menu item file
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What system is a network of cashier and server terminals.
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POS
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When choosing a POS, it is important to clearly define selection criteria to differentiate POS products.
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true
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thermal printer is ideal for printing food orders.
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false
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Many points of contact are recognized at the same time
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multi-touch
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Grab digital information with hands
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Direct interaction with a touch-sensitive screen
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Tangible things, such as a credit card, trigger a digital response
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Object recognition
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Enables a collaborative computing experience
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multi-user
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Guest check control using a POS system is problematic.
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false
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Terminal placement and the number of terminals needed is based solely on the average length of the transaction.
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false
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Which of the following tasks are not performed by an inventory control system?
• Purchase Orders • Reorder Quantity Report • Product Cost • Perpetual Inventory Report |
Product Cost (correct answer)
• Perpetual Inventory Report (correct answer |
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What type of program rewards return customers with points that can be later exchanged free desserts, dollars off meals, etc?
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Frequent Dining
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While POS terminal design varies, only a keyboard can be used for entering orders.
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false
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When a hostess selects a waiting party, the table management software can automatically notify guests through pagers, a video messaging center, or mobile phones.
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true
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Which of the following is a feature of a data warehouse?
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Facilitates reporting and analysis
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____________ are also called Chi Square Automatic Interaction Detection
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decision trees
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Data warehousing is also referred as Knowledge Discovery in Databases (KDD)
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false
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Neural Networks can be applied in _________ methods.
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Both Supervised and Unsupervised Learning
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Which of the following is a Data Mining Algorithm?
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Statistics
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Data mining is described as an application and data warehousing is described as architecture.
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true
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Which of the following is not referred by Web mining algorithm?
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Logical Mining
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Finagle a Bagel, has tied Point of Sales System(POS) with its Customer Relationship Management (CRM) to track what customers buy.
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true
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Bayesian Belief Networks are represented using Gantt Charts.
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false
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In "Supervised Learning", output attributes are:
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Dependent on one or multiple input variables
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Which of the following is one of the goals of data mining?
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To explain some observed event or condition
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Which of the following is "not" a data mining technique?
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Data scrubbing
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Data Scrubbing
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physical
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Decision Support
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concept
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Information Supply Chain
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deploy
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Aggregation
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build
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Data Transformation
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logical
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Arrange the following in a sequential order which summarizes the steps of data mining process.
I. Solution Formulation II. Discovery III. Implementation (Action) IV. Problem Definition V. Identifying Source Data VI. Process Re-design VII. Monitoring the Results |
452
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Discriminant analysis is the study of finding a set of coefficients or weights that describe ________ .
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LCF
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AFC Enterprises, created a patented CRM program called " Total Gold" to collect data from their customers.
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false
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Regression techniques is used to predict variables such as Occupancy rates, loyalty rate of a customer, etc.
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true
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Which of the following is a definition of data scrubbing?
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process to upgrade the quality of data before it is moved into a data warehouse
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Two Crows Corporation, uses Citrix to collect data and SQL server to track it.
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false
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_________ is a method of grouping rows of data that share similar trends and patterns, and is a _________ learning.
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clustering, unsupervised
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What is the projected payback period based on the informational below?PMS Cost: $50,000 Annual Savings $10,000
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5
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Which of the following are instructional systems used for training?
I. User manual II. On-the-job training III. CBT IV. WBT |
I,II,III,IV
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Should selection of the software OR hardware come first?
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software
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PMS training should cover standard operating procedures for tasks for which the handling of information will change.
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true
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RFP is the first step in selecting a technology in a hospitality organization
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false
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How can technology improve service?
• Multiply knowledge • Streamline and personalize service • Increase Reliability • Facilitate Communications |
all of the above!
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An information plan provides management with a conceptual framework for making methodical and pragmatic technology selections.
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true
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What entails the adaptation of equipment and environments to human skills and physiological requirements?
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ergonomics
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The level of information detail for upper management is high.
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false
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What is the maximum accepted payback period for a IT investment in a hospitality organization?
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1 year
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The usability of a PMS is not an important evaluation criterion.
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false
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Cost should always be the first consideration when selecting a PMS.
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false
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The design of the computer system should be based on the physical layout of the property and the projected workloads.
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true
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Closely scrutinize the vendor’s standard form contract before signing it. An attorney should review the contract to protect the property’s interests. Changes cannot be negotiated.
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false
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It is mandatory that a hospitality operation purchase a maintenance agreement covering both hardware and software.
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false
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WBT reduces the need for personalized instruction and allowing each trainee to go at his or her own pace in a non-threatening work environment.
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true
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A PMS vendors that has a reputation for providing poor customer support may be financially unstable.
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true
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Relating technology business strategy to technology selection requires an understanding of the organization's mission, objectives, and structure.
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true
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A financial lease provides the lessee with the option to purchase the equipment at fair market value at the end of the term.
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false
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A direct cutover conversion involves the simultaneous discontinuation of the old system and start-up of the new one at a predetermined date.
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true
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